Had a wonderful trip to Phuket and Krabi, thanks to Trip Factory and Mr. Aleem for being there from the day I inquired about the land package to the day I came back to India after completing my trip. I have booked my vacations with other reputed tour operators earlier but I would say, the service and commitment from Trip Factory is just too good. Mr. Aleem was kind enough to handle my queries in a very positive manner throughout the period from the date of booking till the time we were at the destination. Never seen somebody so much dedicated towards their clients. Thanks a ton to Trip Factory and Mr. Aleem in particular. I look forward to booking again and again with Trip Factory, going forward. The only suggestion I would share is to provide a detailed itinerary mentioning the details of each day's plan. For example, if there is a city tour, the itinerary should include the list of exact places being covered as part of the city tour.