Overall Andaman Trip experience with Trip Factory coordinator Mr. Avinash Bangalore: Very Good, Always cordial and responded on time to all queries.
Overall Andaman Trip experience with Dream Holiday Executives Sapan,Amir,Gulzar,Harris,Rajesh : Good
Overall Andaman Trip experience with Trip Factory/Dream Holiday(Travel operator at Andaman for Trip factory): Good, but needs improvement
Overall Andaman Trip experience with Green Ocean office executives at Havelock: Average
Reason: Once the Green Ocean1 Ferry (Havelock-PortBlair 9.30 AM) got cancelled due to technical issues, Green Ocean office executives at Havelock try to arrange alternative Govt Ferry only for some preferred group of travelers. After seeing the things are not fine, we need to rush to the Govt Ferry ticket booking counter to get ticket reservation (similar to IRCTC train reservation counter); luckily we got the govt Ferry tickets just a few minutes before the departure of Govt Ferry.
Total mismanagement and Nonprofessional behavior by Green Ocean office executives at Havelock.
Room for Improvement:
1) Timing/Schedule of each day plan was provided in detail just few hours on each day/end of previous day. Schedule of each day Trip should have been provided early to plan each day properly.
2) Light and Music show reservation should be done in the second slot 7 PM - 8 PM for those reach in Port Blair Airport at 3.15 Bangalore- Port Blair flight
Guests/tourists were taken directly from Port Blair Airport at 3.15 PM and make them to complete cellular jail visit by 5 pm (close time) and wait for 1 hour for Light & sound show (first slot 6 PM - 7 PM) without even allowing guests to fresh up/check-in at the Hotel at first. After some discussions(raising concern/voice),the Dream Holiday(travel operator) at Port Blair agreed to drop/pickup at Hotel by additionally charging for the taxi. Note that the Hotel is not far - within 3.5 km from cellular jail .Otherwise, Trip factory should have provided detailed itenary mentioning that Guests/tourists will be directly taken for the cellular jail Light and sound show and once it is completed will be transferred for the Hotel check-in.
3) Blue Bird Resort at Havelock didn't provide Extra Bed, though it was mentioned in the Trip factory Itenary.Since the Dream Holiday (travel operator)/Trip factory definitely knows that Blue Bird Resort provides only extra mattress(instead of Bed), it can be clearly mentioned in the itenary -"Only Mattress will be provided"a
The only negative point that i can think about-No info on terminal as it was Goairs first international flight on the ticket.The other very big mistake was in the baggage allowance -instead of 20kgs the allowance was put as 30kgs,leading to a lot of problems at the time of checking-in
First of all, Thanks Avinash for assisting throughout the plan. Had a great vacation in Andaman, had good time enjoying water sports like scuba dive, jet-skying, glass bottom boat ride. Monsoon just started, experienced some good Thunderstorms. Hotel & Food were really good, once again thanks to TripFactory (& Dream Journey) to make my vacation memorable one.
The overall experience of arrangement by TripFactory team was excellent. . The coordination by various teams at all the locations in Andaman was excellent. Attentiveness of Coordinators and Pick Up - Drop Services were excellent and gave a new perspective / Impression on Indian Tourism on Tourist places :)
Special Thanks to our SPOC Avinash of Trip Factory who ensured his availability all the time through all means. I would recommend them for your next trip!