1. I booked this trip 2 months in advance with clear instructions on what I need. 2. Too many people handling the request, right from the beginning till the end, too much of communication gap within tripfactory. 3. Too much of follow-up to get the right itinerary and false promises all the way long. 4. Even after reaching Bali, confusion continues. We were taken to wrong hotel. Then the travel agent doesn’t have the itinerary I requested and paid for. I called up Tripfactory from Bali multiple times and the same lame excuse and confusion continues. 5. We were sent in a SIC to Bali Safari & marine park, whereas at the time of booking I was told it is in a private vehicle. The shuttle bus reached the park late and we missed couple of activities. 6. The sightseeing description on tripfactory while I booked the trip is now changed. It doesn’t include the places initially mentioned during booking and no information was passed on to me about this change. The itinerary I paid for is not what was offered to me. I had to pay separately to get the missing things. 7. All in all, very poor coordination from tripfactory. Disappointed.
Yes, it was a wonderful trip. The guests enjoyed the candle light dinner at Sea Dragon in Havelock. The flower bed decoration was beautiful. The service of your staff and Sea Shells staff was excellent. Our trip to Ross Island was memorable as we got to see the wild deer feed .
However the Holiday Inn hotel in Havelock was very bad. Also the ferry to Havelock was tiresome. I would recommend in future you suggest the helicopter ride.
We are recommending your service to our friends. Thanks again.
Trip Factory came as a pleasant surprise literally out of the blue while I was exploring holiday options for Goa. They arranged for a fantastic holiday in premium property ( Taj Exotica ) at Goa at unbelievable prices. The trip went like a dream with no hitches and every possible glitch was sorted out. Hats off and a big thanks to all Trip Factory staff who made this possible : Priti, Lakshmi and Rajbir.
I have traveled to Goa on August 22nd to August 25th 2015.
The Biggest and Major problem I faced is, When I booked the Vacation with Trip Factory they have given the Hotel name as "The Hawaii Sea Side Village Retreat". When I landed in Goa, I took a cab and went to this hotel and they sad that the hotel is closed for Renovation. I was shocked, and did not know what to do, and I called the Trip Factory Customer Care and the phone will never be answered as the call will be directed to Answering Machine and they work only between 9:00 AM to 5:00 PM. I was so panic and I am waiting with my Family and Cousins Family out side the Gate on the Road. This is
However, I got Alok number from the emails and called him and informed the issue. He said he will get back and may be he has informed someone in their company and after half an hour to forty five minutes some one from Trip Factory called and said that, Sir we are sorry because by mistake they have given the Wrong Hotel Name in the booking which was done prior to three months. And they informed the correct Hotel Name in the phone and we took another Cab and reached there. Trip Factory said they will reimburse the second Cab amount but they did not do it till now or they did not bother to call me and ask if I was happy.
From three months when my Vacation is nearing they did not bother to check again my booking, if they have checked the booking when it is nearing I would have not faced this problem.
However, after getting into the correct Hotel, I felt happy and the Hotel was good. Breakfast was really good and even we had Every night dinner in the same hotel and the prices were very reasonable and the food taste was really good. I liked the Hotel but I will never again book my Vacation with Trip Factory.
If you are planning to book the Vacation from Trip factory, I suggest you to call the Hotel much prior to reaching the destination and confirm if the hotel is open and confirm your booking.
Travelling with trip factory was a memorable experience, they take care of their customer very well and guide well.. i had a very pleasant journey without any hurdles. The choice of stay must have been better in portblair not because of the hotel but food was not that great in driftwood. may be ,non veg lovers may like. Being a veg i didnt enjoyed the food in this restaraunt..
i recommend to all my friends and family for trip factory. Already 3 families are going to andaman through trip factory on sep 24th after hearing from me.
i should get a discount voucher from trip factory for marketing, hahahhahahahaah :)
I Planned my first anniversary in kerala using trip factory ,over all it was very gud , i booked springdale and clouds valley hotels both were tooo good. thanks for the vaisakh for sending a wonder ful person like Amal (cab driver) with out him my tour was incomplete. I dont want to mention as a cab driver,his name is Amal well educated and well behaved ,he is very friendly and driving is very gud..he covered all the places in time .I recommend every one try once trip factory service this is simply awesome. if u go kerala tour i recommend u Amal .the tour will be fantastic....