Experience the thrill of a 4x4 ride on the Evening Desert Safari tour
Visit up to the 124th floor in Burj Khalifa in just 60 seconds on the world's fastest elevator
Visit the beautiful Sheikh Zayed Grand Mosque and have fun at Ferrari World at Abu Dhabi
Stay at Lapita (5 star resort) at Dubai Parks and Resorts and access all 4 parks (Motion Gate, Bollywood Park, Legoland and Legoland Waterpark)
Useful Tips Before Booking
If the stay is outside city area, there will be extra charges applicable for both private and shared transfers. These charges have to be paid directly before boarding the vehicle.
Private Transfers doesn't imply that the Vehicle is on Disposal. The vehicle will only pick you and drop you at the attraction at specified timings. Maximum waiting time in private tours/transfers is 30 minutes from the time of pickup. If you are not found at the pickup point within time, it will be considered a No Show.
Seat in coach (SIC) transfers implies that transfers will be in a shared bus which will have other co-passengers. You are requested to be at the place of pick up / hotel lobby at least 5 minutes before pickup time. Sometime you may have to wait for a period of about 30-45 minutes depending upon traffic, location of the hotel on the route and picking up of other guests.
The pickup timings for shared (SIC) transfers are subject to change (prepone or postpone) based on your hotel location and the route of the pickup vehicle. Any change will be intimated by message on Telegram app.
Maximum waiting time in shared (SIC) pickups is 5 minutes. The guide/driver will look for you in the lobby, concierge area or call the hotel room. If no answer is received from room, the guide/driver will leave after waiting for 5 minutes and it will be considered a No Show.
For pickup and drop to residential area, pickup can only be done in private vehicle and there will be extra surcharge applicable payable directly at the time of pickup.
Tourism Dirham Fee is 10 AED (3*), 15 AED (4*) and 20 AED (5*) per room per night which needs to be paid at time of check-in or check-out (as per hotel policy).
All passengers travelling to or connecting through Dubai must have a negative COVID-19 PCR test certificate to be accepted on the flight. The certificate must be for a polymerase chain reaction (PCR) swab test taken a maximum of 96 hours before departure. Other test certificates including antibody tests and home testing kits are not accepted in Dubai.
Prior to travel to the UAE, visitors must visit and proceed with the test in an approved medical lab in their current location or country. The approved labs can be located through the following website: https://screening.purehealth.ae/application
A second Covid-19 test is mandatory upon arrival to Dubai any traveler arriving from the following countries: Asia: *Afghanistan, Bangladesh, India, Indonesia, Kazakhstan, Kyrgyzstan, Pakistan, the Philippines, Sri Lanka, Tajikistan, Turkmenistan and Uzbekistan
Anyone who takes a test on arrival must isolate until they receive their results. If the result is negative, they no longer need to isolate, according to Dubai's rules.
In Abu Dhabi and the Northern Emirates, all passengers will continue to be tested on arrival, in addition to carrying proof that they were tested before they boarded their flight.
For UAE/Dubai Visa, children visas will not be approved, unless parents visa is attached along with. Kindly apply for parents visas first. Upon approval of the same, please proceed to apply for the child visa.
Carrying alcohol in vehicle or while on tour is not allowed. There is heavy fine of AED 50,000 if caught.
For any change in pickup timing of private tours/transfers, request has to be made at least 24 hours in advance in the Telegram app. Any request for last minute changes would not be considered.
It is recommended to buy a SIM card with data before coming out of airport in Dubai. This will help you to get in touch with drivers easily as WhatsApp calls do not work in Dubai.
Check-in time in Dubai is 2 pm. You may need to wait if you reach early as early check-in is not guaranteed.
Room sizes in following hotels are small e.g. City Max (215 sq ft), Panorama Grand (200 sq ft), Howard Johnson (260 sq ft), City Season Towers (240 sq ft). Opt for apartments or 4 star hotels to get larger rooms.
If you are traveling with elderly people or infants or pregnant women, then Desert Safari is not advisable for you. You can opt for desert safari without dune bashing in that case.
All tours and transfers are on SIC (Seat in Coach basis) unless converted to Private. Tours may include multiple pickup points (4-5 hotels) for other passengers.
If you staying in a hotel located in Deira, for most of the shared tours/transfers, you may be one of the first to be picked and last to be dropped. Thus it is recommended to upgrade to private transfers.
In case you are opting for Dhow Cruise or Desert Safari with Dinner, the food quality on the Cruise or Desert Safari may not be good and you may not like it.
All Dubai Hotels charge Tourism Fee in AED, which needs to be paid at the time of check-in or check-out from the hotel.
While visiting Abu Dhabi Grand Mosque all travelers need to follow dress code. Long, loose fitting, ankle length trousers or skirts for women and men. Women must wear a headscarf.
Top of Burj Khalifa Tickets are booked at fixed time slots and once issued cannot be cancelled or changed or refunded.
Terms and Conditions
Airline seats and hotel rooms are subject to availability at the time of confirmation.
In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.
There will be no refund for unused nights or early check-out (In case of Medical condition it completely depends on hotel policy).
Check-in and check-out times at hotels would be as per hotel policies. Early check-in or late check-out is subject to availability and may be chargeable by the hotel.
The price does not include expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.
TripFactory reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
In case a flight gets cancelled, TripFactory will not be liable to provide any alternate flights within the same cost, any additional cost incurred for the same shall be borne by the traveler.
If your stay is falling on 24th December, 31st December or 14th February, there may be mandatory Gala Dinner Charges additional that you need to pay at the hotel directly.
Our Scope of Services
We are holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
you will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline, you will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible / liable for the consequences if you breach such rules and regulations.
If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.
We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.
Payment Policies
You can pay using credit cards, debit cards, net banking, PayPal, NEFT, IMPS, RTGS, SWIFT or deposit cash Rs 1,99,000/- in adhereance to Income Tax ACT.
We charge non-refundable financing fees for overdue amounts:
Financing charges: 1% per day of pending amount, compounding per day
Processing charges for financing: 5% per week of pending amount or INR 10,000 per week, whichever is lower; from 2nd week.
We reserve the right to cancel your trip without notice after due date. Any cancellation costs will be borne by you.
If the above-mentioned payment terms are not followed, we will not be held responsible for any change made in the package itinerary due to non-availability of flights, Hotels, Ferry etc.
There might be an increase in total package cost offered at the time of bookings in case the payments are not received by us as per the terms mentioned and the extra cost need to be borne by the guest.
We will never ask you to pay in a personal account. Please always pay using our website or in our company bank account.
Airline Cancellation Policy
Cancellation will be as per the airlines cancellation policy. If the flights are non-refundable, you will not get any refund for flights in the event of cancellation.
Refund will be done within 30 Workings days post deduction of cancellation charges by airlines (as per airline cancellation policy) and service charge of 25% on total value by TripFactory.
Hotel Cancellation Policy
Date of booking to 31 days before travel the cancellation charges will be 25% of the tour cost
30 to 16 days before travel - cancellation charges will be 50% of the tour cost
15 to 8 days before travel - cancellation charges will be 75% of the tour cost
0 to 7 days before travel - cancellation charges will be 100% of the tour cost. No refund shall be given
Please Note: Cancellation policy is subject to change. It depends on the hotel policy.
In peak season (example: long weekends, festival season, summer vacation etc.) most of the hotels charge 100% cancellation.
There will also be cancellation/amendment facilitation fee of Rs 2,500 per person (for Domestic Package) and Rs 5,000 per person (for International Package)
Amendment of Booking by Guest
If you wish to amend or change your booking, you have to communicate your request to us in writing to care@tripfactory.com. Such requests for change or amendment will be accepted subject to availability. Please note that the amended or changed booking will be regarded as a new booking. In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges will be as per the airline and hotel policies. TripFactory will not levy any separate cancellation charges for amendment purposes.
FAQs
Why should I make a booking with TripFactory?
TripFactory is a destination specialist having more than 5 years of experience in selling holidays to consumers. More than 200,000 customers have traveled with us world wide and been coming back to us for their holidays. We have a 99% customer satisfaction rating from customers who have traveled with us.
Where is TripFactory based?
TripFactory Inc. is based in California, USA. We are official holiday partners with many airlines where we power holidays on their brand websites.
How can I book a holiday?
Find your preferred holiday from one of our selected holidays, select the relevant holiday, date and price it, click 'Book' and continue to the payment page. Let the experience begin!
Can I customize my holiday online?
Yes, we allow you to make changes to your holiday, add flights, change hotels, add or remove activities, change transport (sharing or private) online itself and then buy.
The hotel I want doesn't feature in the selection grid. How do I select that?
The hotels showcased in our selection grid have been handpicked and assure good quality, comfort and our customers have been happy staying there in the past. In case you are looking for a specific hotel which is not available you can leave us a request and we can share a custom option with your hotel preference.
After I make a booking, how long will I wait to receive my voucher?
The moment you complete your initial payment, we reserve your flights (if selected) and hotels. Once the final payment is done we release your confirmation vouchers.
What documents do I need to carry with me while traveling?
Before traveling we provide you with a confirmation voucher (which carries your flight and hotel confirmations) and a day-wise itinerary. The day-wise itinerary gives you exact timings of airport transfers, tours, pickups and activities.
When do I receive the final itinerary?
The final day-wise itinerary is generally provided 3-7 days before your travel starts.
When about attraction tickets? How do I receive those?
We share the attraction tickets either before your travel starts or during travel a day before your activity on the telegram app. In certain destinations the activity/attraction tickets are provided directly by the drivers who come to pick you at the time of the tour.
Who takes care of my visas?
We have a visa team which takes care of your visas (if required and paid by you) and facilitates the entire visa process.
How do I get on travel assistance during my tour?
TripFactory is the only holiday company which provides 24x7 live conceirge and assistance while you are traveling on a mobile app called telegram. The instructions to download telegram are communicated a day or 2 in advance before your travel starts.
What all services can I get through the telegram app?
The app guides you on day-wise schedules, pickup and drop timings, driver information, attraction ticket information as well as live chat assistance 24x7 while you are on travel. We ensure the holiday is delivered exactly as booked and promised.
Is it possible for me to make changes to my booking once the booking is done?
Yes, it's possible to make amendments in your travel arrangements. You can email us your amendment request at care@tripfactory.com. Please be informed that amendments will be accepted only in accordance with the respective airline, hotel policies and terms and conditions.
Which currencies does TripFactory accept?
We display activity prices in a number of currencies including USD, HKD, AUD, INR, SGD, AED, EUR, GBP and more which you can change using the currency drop down menu. However, we currently only accept transactions in USD, EUR, GBP, AUD and INR. For all other currencies you will be charged in USD.
How can I pay?
You may choose to pay by credit/debit card, or PayPal.
Is my payment secure?
You can be safe in the knowledge that we're using third party secure payment gateways to process your payment. If you choose to 'save card information', your credit card and debit card details are tokenized and encrypted and stored securely with our payment gateways.
Reviews
On 16 March 2020
Will Recommend to Others
Awesome service delivery. The entire travel itinerary was followed to the T. Never ever I had to look into or follow up anything. This meant that I was able to enjoy the holiday to the fullest with my family without any bother. Thank you GoHoliday! Thank you Saba! and Thank you TripFactory!!
Thanxx for arranging an amazing trip to Dubai.. In spite of some complications and delays you put your best efforts to make our trip Fabolous.. We especially thank a lot to Mr. Alok who responded us timely and gave us the itinerary time-to-time.
We had a wonderful trip because of perfectly and timely managed by trip factory. From day one to till last day of holiday had been well organised. Thanks to Abhishek Sharma
Australia
India
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