What information do we collect?
Personal data means any information about an individual from which that person can be identified, addresses, date of birth, password and payment information. It does not include data where the identity has been removed or otherwise anonymized (anonymous data).
We collect your personally identifiable information including but not limited to your (i) name; (ii) e-mail address; (iii) contact number; (iv) residential address; (v) credit/debit/bank account details; (vi) internet protocol (“IP”) address, in the following circumstances:
- When you make a reservation, or opt for a package from our Website or App or through the aid of our customer service team;
- When you register with us, make a requisition for information pertaining to holiday packages, subscribe to our newsletters, share with us your experience or provide any other details in relation to a holiday package availed by you, send us queries or register for promotions;
- When you engage with us in any online or offline event or portray your interest on any page hosted by us on a third-party platform or location or voluntarily provide your details for our promotions.
- While you can browse certain sections of our Website or App, prior to registering as a member, certain activities (such as placing an order) requires mandatory registration 1. We may use your contact information for sending you (i) offers based on your previous orders and your interests, (ii) payment reminder notices, (iii) travel vouchers and (iv) updates on the travel sector through our newsletters. In the event, you do not wish to receive such information, you may unsubscribe through the facility in the email message you receive.
How we use personal data
We use personal information to provide the services that you request. As a member you will also occasionally receive updates from us about fare sales in your area, special offers, travel inspirations and other noteworthy items. However, we will provide you the ability to opt-out of such uses.
We may use your personal information for the following purposes, including but not limited to: (i) resolve disputes; (ii) troubleshoot problems; (iii) promote a safe service; (iv) collect fees owed to us; (v) cater to consumer interests while providing our services, (vi) inform you about online and offline offers, products, services, and updates; (vii) customize your experience; (viii) detect and protect us against error, fraud and other criminal activity; (ix) enforce our terms and conditions; (x) conduct research and analysis for improvising customer experience; (xi) to conduct periodical audit; (xii) contact you to send important information or notices etc. and as otherwise described to you at the time of collection.
Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. We frequently sponsors promotions to give our Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements.
Automatic Logging of Session Data
We automatically log generic information about your computer's connection to the Internet, which we call "session data", that is anonymous and not linked to any personal information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.
With whom (if anyone) is your personal information is shared?
When you reserve or purchase travel services through us, we must provide certain of your personal information to the airline, hotel, car-rental agency, travel agency or other involved third party to enable the successful fulfillment of your travel arrangements. However, we do not sell or rent individual customer names or other personal information to third parties. We use non-personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the our Site. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their web sites. Occasionally, we will hire a third party to act on our behalf for projects such as market research surveys and contest - entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.
How long we keep your personal data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or statutory reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure or your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.
We may retain certain information subsequent to the closing of your account, for example if it is necessary to fulfil our legal obligations or to exercise, to maintain security, to prevent fraud and abuse and to defend or enforce our rights.
How you can opt-out of receiving our promotional communications?
A member or promotion/sweepstakes entrant, on their consent, will occasionally receive e-mail and SMS updates from us about fare sales in their area, special deals and offers, newsletters, new services, and other important offerings. We hope you will find these updates interesting and informative. Of course, if you do not wish to receive any such communication, please click on the "unsubscribe" link or follow the instructions in each e-mail message or send us an email. We reserve the right to limit membership to those who will accept e-mails. Members will be notified via e-mail prior to any actions taken.
What safeguards we have in place to protect your personal information?
Our Website and App have stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. This means all personal information you provide to us is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access. As soon as the you declare the intent to avail any of the services offered by us on the Website or App, the Website or App, as the case may be, shall transfer the control to a specified and authentic payment gateway that takes your credit card or debit card or other banking information and processes the payment transaction.
What other information should I know about my privacy?
In addition to the circumstances described above, we may disclose the our site member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of ORN Vacations Private Limited or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Your rights qua personal information
If you wish to correct any of your personal information or want to us to delete your information, then you write to firstname.lastname@example.org