Overall the tour was ok, however the hotels selected need to be reviewed.
Services are just ok.
Breakfast in 2 hotels are not just acceptable
Dinner in cherrapunji hotel is not one expects on a holiday.
Your taxi service has to be more accommodative and less grumpy.
If there are some road blocks, alternative sightseeing has to be arranged. Customer does not have to suggest to get trip factory to act upon.

It was very nice trip well accommodated everything was fantastic.

It was a well-organized trip by the team at Tripfactory. Mr. Anil was so patient in preparing our travel plans, and we enjoyed it a lot. I wish some of the stays could have poolside-facing facilities, as we stayed for a decent 1 week in different parts of Thailand.

Overall experience was good.

Overall, it was good experience.
For the tours provide the tentative return time and time that can be spent in that particular place one day early itself, when you provide pick up time. This way it will set the expectation and we can plan our time in that place.

Very well organised except for over bad hotel experience in Bangkok

Thank you so much for your guidance throughout the journey… your way of assisting ur clients is actually very good
Thank you for picking up the call no matter what the time was…
Overall the trip was very good, well organised, comfortable timings…
Looking forward to book with you again…
Thank you…

Mr. Abbas and Mr. Raj helped me lot, Thanks for them.

Our trip to Europe in the month of May 2025 was amazing. Trip factory planned the entire schedule very well without any issues anywhere. Right from our arrival at Paris to the departure from Rome, everything was perfect.
Our initial interaction with Ms Varsha has been very good and thereafter her support and communication were excellent throughout. Mr Ashish, our tour manager was amazing to be with. Very friendly and thorough in arranging things with clock like pression. Thanks a ton. Enjoyed thoroughly. Our best wishes to Trip factory.

Overall, our recent trip to Himachal Pradesh was a good experience – the sightseeing arrangements were enjoyable and well-organized for the most part.

However, there was a significant issue with Aaroham hotel bookings. We were not informed in advance about a change in hotel accommodation, which led to unnecessary confusion and time wasted searching for the original hotel. The replacement hotel was located in an area that didn’t feel suitable for a family stay, which was disappointing. While we were offered a complimentary dinner as compensation by Nirag (thanks to him), the trip expert did not communicate this clearly in advance. The hotel manager mentioned he had already informed Tripfactory that this hotel is closed.

Additionally, there was poor follow-up regarding a refund we were expecting for flight tickets. Despite multiple messages, there are no response, which made the experience frustrating at times.

Nirag from escalation team stepped in and informed me that he has already initiated a request and refund would be received in 7 days. I am waiting at the moment.

I hope these issues can be addressed better in the future with clearer communication and more proactive customer support. The trip had a lot of potential, and with better coordination, it could have been excellent.

The entire trip was nice with good coordination..food was nice..loved the entire experience but the itinerary could have been better as we went from a nice place to not so nice place..the last hotel provided in Darjeeling was not nice as the rooms were not clean,the location was hopeless and there was no water in the washroom,which spoilt our entire trip..loved Sikkim..Darjeeling could be omitted as there is nothing to see there.the trip organisers should inform before hand what activities are available in the place and how we can go about doing it before hand so that we don’t miss out the fun

The hotels I am mentioning are 4 star hotels. Overall the trip was good. provided with regular assistance. Galway Heights hotel in Nuwara Aleya was not upto mark, no lifts, less or no occupancy, food very bad, flies in dining room.
Radisson candy , no complaints, overall good place.
Cinnamon Bey , is nice but the food was not upto mark.
Radisson Colombo, receiving staff could not at least give the welcome drink, we s
wereshown the place they keep the welcome drink and we helped ourselves. After checking into the room the A/c did not drop below 26 and the mechanic confirmed repair, they started to open the vents whuch we objected as there will be fine dust and told them to carry the work after we are shifted to a new room. It took 3 hours to shift us to new room. food was not as good as the Radisson, Candy.
We are repeat customers of Trip Factory. No problem with the representatives of the company, They were all the way with us.
The driver they provided was very good, neat, safe and a yes boss person, he never had a no for us.

I recently went on a trip to Shirdi, and while the overall experience was pleasant — especially thanks to our courteous driver and well-organized trip advisor — the hotel stay was a letdown.

The hotel did not meet the standards expected of its claimed star rating. The hygiene levels were subpar, and the facilities were poorly maintained, which was quite disappointing considering the expectations set by their advertisements.

The entire tour was well organised..The onsite team was very prompt in their response in telegram and reassuring.Travel arrangements were perfect and the accommodations chosen were also nice .All together we are fully satisfied and wish to associate with them in future too..

Overall trip experience with trip factory was found good, except some glitches with their telegram support. Planning by Mr. Santhosh was great and he executed everything he promised. Only problem during the trip was their telegram support which can be improved in the future by including an option to call any concerned people during the trip. In their telegram support we can only chat with the representative people you can’t talk with them. It’s sometime getting difficult to make people understand over texts. Apart from this everything was fine.

Thank you Tripfactory for our trip to Bali in May 2025.
Special mention to Shaishta, who executed tge itinerary for us as per pur choice and was very supportive of the same.
Initial first day there was some confusion and hitch in the trip, but Shaishta made sure we were taken care of and stood up to give us the best experience.
Look forward to more trips with Tripfactory.
Highly recommend. 🌍🏖☺️

It was an amazing trip! The arrangements were quite nice overall. The hotel in Singapore was truly 5-star and met all our expectations. However, the same hotel in Malaysia did not quite match that standard and was a bit below expectations. Aside from that, all other arrangements were well-organized and satisfactory.

We highly recommend to plan your Bali trip with TripFactory. Tour was planned and managed as per our budget and time. Most of the locations from the itinerary have been covered in the trip along with best stay and food. It was not possible to cover Uluwaatu Temple and Besakih Temple due to heavy traffic, otherwise the trip was very pleasant and enjoyable. Mr. Pande the local representative in Bali was very kind and responsible and special thanks to him. Overall the trip was fun filled.

We highly recommend to plan your Bali trip with TripFactory tour agency. They (Jagan Mohan) have planned and managed our trip as per our budget and time. All the attractive locations have covered in 7 days trip along with best stay and transfers.

Amazing and seamless experience with Trip Factory team for Vietnam Trip. We would personally like to thank Trip Factory team and Alex for supporting us throughout the entire Trip. Looking forward for all our international trips for our family to only have Trip Factory as our travel partner