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Our Ratings & Reviews

On 31 December 2019
Will Recommend to Others
The Trip to Shimala, Manali was absolutely wonderful experience from beginning to end with Trip Factory. The Travel Planner Abhinav is very attentive. He answered our queries very patiently and gave us excact package option considering our time, duration and budget.

According to us most important part of trip is Hotels and Driver. The Trip Factory win our hearts on both the fronts. The Driver was super helpful and talkative. It was fun to explore places with him.

The Hotels selected for our stay were 3-star category and lovely. Excellent service was provided by them and made our stay cozy and comfortable.

Thank you Trip Factory, we enjoyed a lot and it was a great trip with Lifetime memories. We highly recommend Trip Factory to Family and Friends.
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On 31 December 2019
Will Recommend to Others
Pls note some irritants I faced..This will help you to plan better in future.

a) My hotel booking was done for 3 nights ( and not 4 nights) initially....From day of schedule, it was clear I will be staying for 4 nights...I faced queries every day from Hotel reception on this...Later the 4th night was booked by Travel agent, but still I faced issues like non payment, no credit card authorization etc., This is a bad experience which must be rectified
b) Pick ups from Hotel and drops were good and on time, except 1st day ( Night safari)...The driver ( Ms May) was late by 1 hour for pickup and 50min late on return journey from given time...Moreover, she was not even apologetic about it...We maintain time and expect others to be the same....It cant be one way.
c) I observed other travellers in coach ( booked by other travel agents) had meal / Lunch coupons...Its will be better if you look into it, as it will help families

Except for these irritants, trip was good.. but Point (a) must be looked into....It will be good if I can get a reply on how it was missed to book for a night

Regards / Mahesh
c)
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On 30 December 2019
Will Recommend to Others
Fantastic arrangement done by trip factory team. 👍🏻
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On 30 December 2019
Will Recommend to Others
Positives - Trip was organised well. Entire team from trip factory did a good job. Ground support at Dubai made hassle free transport arrangements. Itinerary was chalked out well. We enjoyed the trip. Hotel suggested was exactly as we wanted for a family of four. It was clean, comfortable and served a wide breakfast spread which had Indian items. Thanks to Maria for coordinating the trip from the beginning and answering all questions and concerns over whatsapp and phone. Thanks to Sowmya for suggesting some additional attractions which were worth visiting. I would definitely consider trip factory for my next trip.

Negatives - I was apprehensive initially as there were no updates and I was following up for each and everything. All fell in place once full payment was made. Most of the communication happened in the last two weeks. They should fix a calendar of actions once a trip is booked to avoid following up. I faced some issue at the time of check-in at Dubai hotel as they had not received payment from trip factory. This could have been avoided by making payment in time. Visits to some attractions were back to back without a proper break for lunch. It happened on our last day when visit to Miracle garden was clubbed with desert safari. We didn't get any time to freshen up or have lunch at the hotel. There is nothing available at desert safari. After going there we realized that there was no need to pick us up so early for desert safari. That day's planning was not done well.

Other than these few negatives, whole trip was nicely organised.
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On 30 December 2019
Will Recommend to Others
Overall satisfactory with experience with Tripfactory. Earlier Andaman tour without any hassle with tripfactory made me choose again for Jaipur package. The expert Mr.Vijay was very helpful in customizing the package according to our needs. He was providing clarity throughout the process and cleared the queries instantly.

Following points ( Experienced by self in this tour which caused slight inconvenience) to be noted by the tripfactory team to make customer's experience more enjoyable.

1) Hotel booking payment to be paid in advance to the hotel. Even though we have settled our package cost much earlier, the Jaipur hotel made us stay in the lobby for 30 mins which created an uncomfortable situation for my family traveling with infants. However, Telegram support was very useful and the support team resolved the issue pretty fast.

2) The Driver allocated to us was very pleasant and a good driver. However, he did not make any suggestions regarding the local place timings and did not show any interest in taking us for local shopping citing local parking congestion. We had to relieve him and use auto service for local shopping which caused us an additional burden.

3) Allocating a driver/guide with English speaking skills for non-Hindi speaking customers should be analyzed by the Tripfactory team. We were unable to convey our requirements fully to the driver since the driver did not know English much and we did not know Hindi much.
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On 30 December 2019
Will Recommend to Others
I have been using TF services from quite sometime and I am satisfied. But this time, the Goa resort was not good. I think TF should not onboard this resort. Issues were -

No swimming pool for kids
Gyms were under maintenance
No balcony for rooms
Reception area stinks
Television doesn't work properly and we call the repair person he comes with an attitude on his face.
Bathrooms are very small
No mobile network inside the resort. Every time we need to come out and then call.
Car driver did not maintain time to pickup customer - we were waiting for 40 to 60 mins.
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On 30 December 2019
Will Recommend to Others
Our recent visit to Dubai was planned through TripFactory in such an excellent manner that we didn't face a single problem from start to end. Everything was so well coordinated and accurately planned as per our needs and itinerary. Salman helped us a lot initially and the rest of the team was also in constant touch with us on Telegram to focus particularly on the queries (if we had).
I would say TripFactory is the perfect destination for all sorts of travel plans you have in mind. Its just perfect!!
Book your travel here and just sit back and relax!
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On 29 December 2019
Will Recommend to Others
Our Trip to Singapore (2N on Cruise + 4 N in Singapore) was very planned and managed by Trip Factory. For all the sightseeing places, prior communications was very well performed and we never had to face any hassle at all. A special word of Thanks to Saba whose service was absolutely superb. She was outstanding in customizing this trip as per our requirements and addressing our every single concern so well.

Thanks again and we look forward to many more Holidays with Trip Factory in the future.
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On 29 December 2019
Will Recommend to Others
Over all good.
Flight options and Itinerary options could have been better
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On 29 December 2019
Will Recommend to Others
It was well organized trip thanks to Shruthi who is my tour organizer taken care all aspects but only upset from tripfactory is with hotel @ Amritsar which is not to upto the mark and missed the khajjiar and chamba due to heavy snow they would have taken other route to reach that place overall my experience is awesome thanks to Shruthi who made my trip memorable
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On 29 December 2019
Will Recommend to Others
The hotel was good.. everything was well organised expect the day 6 where the transportation was not arranged and had to follow up a lot and then finally got it arranged. Initially the point of contact was Manu who left the organisation and what he had told was different and later it was handed over to Priya. I felt she didn’t take much initiative for explaining things and when ever I asked her any query I didn’t get proper response. I would like to go with trip Factory for next trip but not with Priya as my point of contact
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On 28 December 2019
Will Recommend to Others
When the travel is planned for early check in had to be taken care by the trip factory and that can be changed, when traveling with family it is a challenge, the kids will be very tried, please take care about that. Rest all was very beautifully arranged
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On 27 December 2019
Will Recommend to Others
We were satisfied except internal shuffle of itinerary was not allowed and vehicle timing was not managed
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On 27 December 2019
Will Recommend to Others
Loved the plan and organization of the team. Everything to T was planned. Appreciate the 24x7 telegram care service.
Poonam helped me throughout the process. Was happy with the transport.
All hotels except Samrat was good. Samrat at Shimla was old ,dirty and small. I believe we could have got a better hotel outside shimla at the same price.
Itinerary was brilliant except for Kufri. Kufri is filled with sludge and fraudsters. The path to peak during December is too crowded and dangerous. The view at the peak is not worth the money and risk we take.I wish in future this will be communicated to customers.
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On 26 December 2019
Will Recommend to Others
It was really a great experience with trip factory. They have organised my thailand trip very well and i am fully satisfied with that. Thank you for a well organised trip .
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On 26 December 2019
Will Recommend to Others
It Was a nice experience in Maldives, Nishant D (Trip Factory) provided a nice suggestions and different options and combinations according to our desires.
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On 25 December 2019
Will Recommend to Others
It was good well arranged trip.....Dey r punctual guys ....i love it
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On 25 December 2019
Will Recommend to Others
Trip was good ,fantastic.
Pros:
1) On time pick up everytime for every place.
2) Trip was not totally hactic. Proper rest was there.
3) Two of one hotel (krabi resort) was fantastic and at great location.
4) Good on time support through telegram app.

Cons:
1) Though pick was on time. But still no contact details for driver or coordinator is sent. Incase of mismatch in timing this would create issue.
2) Location like PHI PHI island which is one the most important location of Thailand was missing.
This should come through expertise of travel agency as they better about the famous locations.
3)Hotel from phuket was good though but bad smell was there. There could have been better option for that.
4) 4th day was only half day tour. Though it was enough but could have been managed by adding one or two more locations from morning.

Overall i am happy with my trip. Would contact tripfactory for my next trip also.
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On 25 December 2019
Will Recommend to Others
It was a awesome experience. Love the way it was organized. Special thanks to Karthik who explained and helped me in customize my trip to Andaman. Good luck trip factory
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On 24 December 2019
Will Recommend to Others
This was my first time to abroad (dubai)
It was really good ,miss sanchita was very very helpful and cooperative from the day I enquired till the final day of our visit,from flights to pick up and everything in the trip was just smooth and easy going,visas and other confirmation tickets were sent to mail prior to our travel and telegram app was used for information and yes definitely I would recommend trip factory to everyone.thank you.
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