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Singapore, Kuala Lumpur with Cruise

Singapore 2 nights, Singapore Cruise 2 nights, Kuala Lumpur 3 nights
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At a Glance

Night Safari, City Tour, Universal Studios, KL City Tour, Batu Caves, Genting Highlands
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Important Notes

  • Private Transfers doesn't imply that the Vehicle is on Disposal. The vehicle will only pick you and drop you at the attraction at specified timings. Maximum waiting time in private tours/transfers is 15 minutes from the time of pickup. If you are not found at the pickup point within time, it will be considered a No Show.
  • Seat in coach (SIC) transfers implies that transfers will be in a shared bus which will have other co-passengers. You are requested to be at the place of pick up / hotel lobby at least 5 minutes before pickup time. Sometime you may have to wait for a period of about 30-45 minutes depending upon traffic, location of the hotel on the route and picking up of other guests.
  • The pickup timings for shared (SIC) transfers are subject to change (prepone or postpone) based on your hotel location and the route of the pickup vehicle. Any change will be intimated by message on our support channel.
  • Maximum waiting time in shared (SIC) pickups is 5 minutes. The guide/driver will look for you in the lobby, concierge area or call the hotel room. If no answer is received from room, the guide/driver will leave after waiting for 5 minutes and it will be considered a No Show.
  • For pickup and drop to residential area, pickup can only be done in private vehicle and there will be extra surcharge applicable payable directly at the time of pickup.
  • Any one above the age of 12 years has to be doubly vaccinated using WHO approved vaccines to enter Singapore. If you have a child who is above 12 years at the time of travel, please ensure they are double vaccinated, or else they will be required to quarantine for 7 days upon arrival in Singapore.
  • For fully vaccinated travelers, you need to complete your SG Arrival Card (SGAC) up to 3 days before arrival. Upon the completion of your SGAC submission, you will receive an email acknowledgement which you can present for smoother pre-boarding and immigration checks.
  • Please note you will be required to pay Gratuity of SGD 21 per person per night directly on Dream cruise.
  • Online Check-in is mandatory for boarding cruise. You can use the cruise app to check in all guests on your reservation. Check in on the App will be closed 24 hours prior to sailing. Guests may also check in using our Website up to 72 hours before sailing. Guests who reach the terminal without prior check-in should be prepared to wait for long hours at the pier.
  • Please make sure that you obtain and carry all necessary documentation for entry into the countries visited as part of the cruise. Guests who do not possess proper documentation may be prevented from boarding the ship or entering a country to be visited on their cruise and may be subject to fines.
  • Some countries visited as part of the cruise may require visa or other documentation to be obtained by paying extra onboard the cruise. Carry photocopy of passport and passport size photographs for any such documentation.
  • All shore excursions will need to be booked and paid on board the cruise.
  • If you are traveling from Singapore to Kuala Lumpur or vice versa by Coach, please note that the journey may take 6-7 hours and coaches can be delayed if there is rush at immigration.
  • If the stay is outside city area, there will be extra charges applicable for both private and shared transfers. These charges have to be paid directly before boarding the vehicle.
  • Vehicle provided is based on the number of people travelling. Extra charges will be applicable if additional vehicles (or vehicle with bigger capacity) are required due to travellers carrying extra or oversized luggage.
  • Private Transfers doesn't imply that the Vehicle is on Disposal. The vehicle will only pick you and drop you at the attraction at specified timings. Maximum waiting time in private tours/transfers is 30 minutes from the time of pickup. If you are not found at the pickup point within time, it will be considered a No Show.
  • Malaysia digital arrival card - Reminder to fill the Pre-Arrival form before your travel to Malaysia https://imigresen-online.imi.gov.my/mdac/main
  • Standard check-in time in Singapore is 2 pm and some hotel may have check-in time of 3 pm as well. You may need to wait if you reach early as early check-in is not guaranteed.
  • You will need to be ready on time mentioned in the itinerary when the pickup of tour starts. Drivers may not wait if there is any delay.
  • There are no guides provided during sightseeing tours. You will be only dropped and picked up and you will need to explore attractions on your own.
  • Room sizes in 3 Star and some 4 Star Hotels in Singapore are small Boss Hotel (150 sqft), V Hotel Lavender (150 sq ft), J8 Hotel (150 sq ft), Ibis Novena (190 sq ft), Parc Sovereign Tyrwhytt (200 sq ft) and Aqueen Lavender (130 sq ft). Upgrade to good 4 star hotels to get larger rooms.
  • All tours and transfers are on SIC (Seat in Coach basis) unless converted to Private. Tours may include multiple pickup points (4-5 hotels) for other passengers.
  • Once the trip has started, the schedules for drivers and sightseeing activities are already set and cannot be changed. We will do our best to accommodate any adjustments if possible. However, please understand that if we are unable to make any changes, no refunds will be provided in case of cancellation. Thank you for your understanding.
  • Any changes communicated directly to the driver will not be honored. All requests for changes must be made through support channel during the trip.
  • Please note that drivers will not contact guests directly through mobile phone or room numbers due to potential language barriers. All coordination will be handled through support channcel. Guests are kindly asked to be punctual at the hotel lobby for pick-up to prevent any delays or the need for alternative transportation, which would be at their own expense.
  • Vehicle provided is based on the number of people travelling. Extra charges will be applicable if additional vehicles (or vehicle with bigger capacity) are required due to travellers carrying extra or oversized luggage.
  • If the stay is outside city area or at a residential area, there will be extra charges applicable for both private and shared transfers. These charges have to be paid directly before boarding the vehicle.
  • From January 1, 2023, a tourism tax of RM 10 per room per night will be charged by hotels in Malaysia which has to be paid to the hotels directly at the time of check-in
  • At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
  • Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
  • For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
  • We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any technical reasons.
  • The cost and ticket issued for various attractions with regards to any children travelling are based on the age provided at the time of creating the package quote. If the service provider decide to charge extra cost based on the height of the children or wrong information as per Passport, then the cost has to be borne by the customer on site.
  • Please make sure that the passport of all guests travelling is valid for at least 6 months from the date of travel.
  • We can only facilitate the visa application for the travelling passengers. Granting of visa is solely at the discretion of Embassy. If visa is rejected or delayed by the Embassy for any reason then we are not liable to give any refund and respective cancellation policies will apply.

Terms and Conditions

  • Airline seats and hotel rooms are subject to availability at the time of confirmation.
  • In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.
  • There will be no refund for unused nights or early check-out (In case of Medical condition it completely depends on hotel policy).
  • There will be no refund for any unutilized services (meals, entrance fees, optional tours, hotels, transport and sightseeing etc) for any reason whatsoever.
  • Check-in and check-out times at hotels would be as per hotel policies. Early check-in or late check-out is subject to availability and may be chargeable by the hotel.
  • The price does not include expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.
  • We reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
  • In case a flight gets cancelled, we will not be liable to provide any alternate flights within the same cost, any additional cost incurred for the same shall be borne by the traveler.
  • If your stay falls on special dates (like 24th December, 31st December, 14th February, etc.) when hotel organize gala dinner, then there may be mandatory Gala Dinner Charges additional that you need to pay at the hotel directly.
  • Country guidelines may change without notice, hence do check travel rules and your eligibility for travel on the regulatory website of the respective country/state, before booking your travel.

Our Scope of Services

  • We are holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
  • You will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline, you will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible / liable for the consequences if you breach such rules and regulations.
  • If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.
  • We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.

Hotel Cancellation Policy

  • Hotel cancellation will be as per the hotel cancellation policy. If the hotels are non-refundable, you will not get any refund for hotels in the event of cancellation.
  • Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date, unless otherwise specified during the quotation stage in the "Points to Note" section. Some services handle different cancellation policies and they must be respected accordingly.
  • Entrance tickets of any kind are non-refundable from the moment of booking, unless specified otherwise
  • There will be also a service charge of 5% on total value in case of cancellation of Land and 5% on total value for any amendments.
  • Hotel room allocation will be subject to availability and will be on a first come first serve basis.
  • Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date.

Payment Policies

  • There might be an increase in total package cost offered at the time of bookings in case the payments are not received by us as per the terms mentioned and the extra cost need to be borne by the guest.
  • We will never ask you to pay in a personal account. Please always pay using our website or in our company bank account.

Amendment of Booking by Guest

  • If you wish to amend or change your booking, you have to communicate your request to us in writing to care@tripfactory.com. Such requests for change or amendment will be accepted subject to availability. Please note that the amended or changed booking will be regarded as a new booking. In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges will be as per the airline and hotel policies.
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