Hand Baggages are not allowed in Srinagar and Jammu in Flights.
Only Postpaid connection works in Jammu & Kashmir.
2 Star & 3 Star hotels in Srinagar,Gulmarg & Pahalgam are Non AC rooms.
Sightseeing option such as Pony Ride at Pahalgam, Gulmarg Gondola Ride, visit to Aru & Chandanwari, and SonamargTrip to Thajiwas Glacier in Sonamarg, Sonmarg Zero Point are chargeable extra and not included in the package by default.
All Gardens’ entrance fee starts from Rs 20 To 70 per pax per garden (to be paid directly by the guest on his visit).
Shikara ride can accommodate a maximum of 04 pax per boat.
Shankara Acharya temple timings are 07:00 AM To 05:00 PM.
Cameras & Mobiles are not allowed inside most Temples, it is advisable not to carry the same during temple visit
No Hand baggage will be allowed to be carried inside the aircraft (Srinagar Airport) due to security reasons. Only jewelry and laptops will be allowed for cabin baggage
Guest needs to reach the airport 03 to 04 hrs prior to departure due to security check in
A maximum of 3 adults are allowed in one room & the third occupant of the room shall be provided a mattress/rollaway bed.
Transportation shall be provided as per the itinerary.The itinerary is fixed and cannot be modified, in case of any changes post confirmation additional cost may be applicableon the basis of changes done (to be bourne by the customer)(Vehicle operational timings 08:30 AM to 07:30 PM).
Itinerary changes are subjected to availability of tours, weather conditions and operational possibilities.
Any Tour if missed due to closure or maintenance issues, all efforts will be made to cover the sightseeing, time permitting.
Due to operational reasons, the routing of the tour may be amended. However, all mentioned services will remain unchanged.
No Hand baggage will be allowed to be carried inside the aircraft at Srinagar Airport due to security reasons. Only jewellery and laptops will be allowed for cabin baggage.Guest need to reach prior 03 to 04 hrs to the departure due to strict security check in.
Vehicles in Hill Areas – Even if you opt for AC vehicle, in hill stations AC is non-operational to avoid damage or mid-trip break down of the vehicle for your own convenience. Also, in several hill areas, commercial vehicles are not allowed to play music to prevent accidents
Due to Heavy Snow fall during winters (01st Dec to 15th March – dates may change as per weather conditions) the guest needs to hire chained vehicle (max capacity is 5 to 7 pax each vehicle) from Tangmarg to Gulmarg (12Kms)and the charges may vary from Rs 1800 to Rs 2500 each vehicle(to be paid directly by the guest).
Cable car ride (Gondola) is chargeable for 02yrs child and above. Seats are allotted by the local authorities subjected to seating capacity of the car and we do not guarantee all seats to be allotted in a single car.
No vehicle is allowed for sight-seeing at Gulmarg so guest needs to hire pony sledge or snow bike subject to weather conditions on direct payment basis.
For guests travelling for day excursion to Gulmarg our cab will drop them at the parking area allotted for tourist vehicle and from there Gondola is 1.5km either by pony(on direct payment basis by the customer) or by walk.
At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any technical reasons.
Terms and Conditions
Airline seats and hotel rooms are subject to availability at the time of confirmation.
In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.
There will be no refund for unused nights or early check-out (In case of Medical condition it completely depends on hotel policy).
Check-in and check-out times at hotels would be as per hotel policies. Early check-in or late check-out is subject to availability and may be chargeable by the hotel.
The price does not include expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.
We reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
In case a flight gets cancelled, we will not be liable to provide any alternate flights within the same cost, any additional cost incurred for the same shall be borne by the traveler.
If your stay falls on special dates (like 24th December, 31st December, 14th February, etc.) when hotel organize gala dinner, then there may be mandatory Gala Dinner Charges additional that you need to pay at the hotel directly.
Country guidelines may change without notice, hence do check travel rules and your eligibility for travel on the regulatory website of the respective country/state, before booking your travel.
Our Scope of Services
We are holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
You will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline, you will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible / liable for the consequences if you breach such rules and regulations.
If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.
We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.
Hotel Cancellation Policy
Date of booking to 31 days before travel the cancellation charges will be 25% of the tour cost
30 to 16 days before travel - cancellation charges will be 50% of the tour cost
15 to 8 days before travel - cancellation charges will be 75% of the tour cost
0 to 7 days before travel - cancellation charges will be 100% of the tour cost. No refund shall be given
Please Note: Cancellation policy is subject to change. It depends on the hotel policy.
In peak season (example: long weekends, festival season, summer vacation etc.) most of the hotels charge 100% cancellation.
There will be also a service charge of 5% on total value in case of cancellation of Hotel/Land and 2.5% on total value for amendments by Tripfactory.
Payment Policies
You can pay using credit cards, debit cards, net banking, PayPal, NEFT, IMPS, RTGS, SWIFT or deposit cash Rs 1,99,000/- in adhereance to Income Tax ACT.
We charge non-refundable financing fees for overdue amounts: 1. Financing charges: 1% per day of pending amount, compounding per day 2. Processing charges for financing: 5% per week of pending amount or INR 10,000 per week, whichever is lower; from 2nd week.
We reserve the right to cancel your trip without notice after due date. Any cancellation costs will be borne by you.
If the above-mentioned payment terms are not followed, we will not be held responsible for any change made in the package itinerary due to non-availability of flights, Hotels, Ferry etc.
There might be an increase in total package cost offered at the time of bookings in case the payments are not received by us as per the terms mentioned and the extra cost need to be borne by the guest.
We will never ask you to pay in a personal account. Please always pay using our website or in our company bank account.
Amendment of Booking by Guest
If you wish to amend or change your booking, you have to communicate your request to us in writing to care@tripfactory.com. Such requests for change or amendment will be accepted subject to availability. Please note that the amended or changed booking will be regarded as a new booking. In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges will be as per the airline and hotel policies. We will not levy any separate cancellation charges for amendment purposes.
