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Unleashed Himalaya 

Gangtok 3N, Pelling 2N, Kalimpong 1N and Darjeeling 2N
Need Help to Plan Your Trip
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Frequently Asked Questions

  • Why should I make a booking with TripFactory?
  • TripFactory is a destination specialist having more than 5 years of experience in selling holidays to consumers. More than 100,000 customers have traveled with us world wide and been coming back to us for their holidays. We have a 99% customer satisfaction rating from customers who have traveled with us.
  • How can I book a holiday?
  • Find your preferred holiday from one of our selected holidays, select the relevant holiday, date and price it, click 'Book' and continue to the payment page. Let the experience begin!
  • Why should I use expert help to plan my trip?
  • We have destination experts who can help you plan your trip to your needs and also help you save money or get discounts in that process. Try us once and you will find the difference.
  • Can I customize my holiday online?
  • Yes, we allow you to make changes to your holiday, add flights, change hotels, add or remove activities, change transport (sharing or private) online itself and then buy.
  • How much do I need to pay to book online?
  • We are flexible about payments and you can block your holiday by just paying 25% of the total amount. Remaining can be paid 21 days before travel.
  • After I make a booking, how long will I wait to receive my voucher?
  • The moment you complete your initial payment, we reserve your flights (if selected) and hotels. Once the final payment is done we release your confirmation vouchers.
  • What documents do I need to carry with me while traveling?
  • Before traveling we provide you with a confirmation voucher (which carries your flight and hotel confirmations) and a day-wise itinerary. The day-wise itinerary gives you exact timings of airport transfers, tours, pickups and activities.
  • How do I get on travel assistance during my tour?
  • TripFactory is the only holiday company which provides 24x7 live conceirge and assistance while you are traveling on a mobile app called telegram. The instructions to download telegram are communicated a day or 2 in advance before your travel starts.
  • Is it possible for me to make changes to my booking once the booking is done?
  • Yes, it's possible to make amendments in your travel arrangements. You can email us your amendment request at care@tripfactory.com. Please be informed that amendments will be accepted only in accordance with the respective airline, hotel policies and terms and conditions.
  • How can I make payments?
  • You can choose to pay by credit/debit cards or bank transfers to our account.
  • Is my payment secure?
  • You can be safe in the knowledge that we're using third party secure payment gateways to process your payment. If you choose to 'save card information', your credit card and debit card details are tokenized and encrypted and stored securely with our payment gateways.

Useful Tips Before Booking

  • Tiger hill visit is subjected to availability of coupons as only 300 vehicles are allowed in the morning. Uncase of non-availability of coupons, we will provide the sightseeing at 10:00 am after breakfast.
  • While traveling to Tshangu Lake, Nathula Pass, Baba Mandir customers should carry valid photo ID proof which can ONLY be one of Driving License, Voter Card or Valid Passport.
  • NRI, OCI, PIO Card holder & Foreign Nationals are not allowed to visit Baba Mandir & Nathula Pass. They are allowed to visit till Tshangu Lake, with a valid permit. They also have to be 2 years & above is number to visit Tshangu Lake.
  • Pan Card is not accepted as ID Proof to visit Nathula Pass, Tshangu Lake and Baba Mandir. The Photo ID Proof can be anyone of the following, Driving License, Voter Card, Valid Passport & Aadhar Card only.
  • Most of the 2 star and 3 star hotels provide only Mattress not Extra bed.
  • At times due to events which are beyond control (e.g. local strikes, natural calamities), schedules and itineraries may be subject to last minute changes.
  • Telephone / Internet networks are non-existent in some areas.
  • Due to poor road infrastructure in North-east, journey between 2 places may take longer than expected. Top speed may be restricted to 30 km/hr at some places.
  • NRI, OCI, PIO Card holder & Foreign Nationals will be allowed to visit Lachung, Yumthang & Yumesamdong, with a valid permit.
  • It is not advisable to visit Lachen from 1st January till 15th March as roads are closed due to snow.
  • Cars is not at disposal and will be only available for point to point transfers as per itinerary
  • Driving in hilly areas which are different from normal driving, speed limit would be 30 kms per hour.
  • Vehicles in Hill Areas – Even if you opt for AC vehicle, in hill stations AC is non-operational to avoid damage or mid-trip break down of the vehicle for your own convenience. Also, in several hill areas, commercial vehicles are not allowed to play music to prevent accidents
  • All entrance tickets to Museums , Monastries, Gardens, or any other Sightseeing spots are to be borne by the Customer and paid directly at the destination.
  • For Extra Person Sharing the Room & Child with Extra Bed, almost all the hotel of our area provides MATTRESS and ROLL OVERS as a supplement to Extra Bed.
  • The vehicle used will not be at disposal and will be exclusively used for the group as per the itinerary only (on point to point basis). It will change sector wise.
  • Credit cards / travellers checks are not freely accepted in North-east.
  • The AC will be on when the car is on move only. While travelling in the plains the clients would need AC, which will be switch on. When the car is travelling uphill AC will be switched off.
  • Most of the hotels do not have lift. You will have to climb stairs to reach your allotted rooms. Incase any of you, have problems with blood pressure, breathing, knee & heart or if you cannot climb the higher floors, you should report
  • Most hotels in north-east are very basic and may not be equivalent to similar star category hotels elsewhere in India.
  • As the vehicles & drivers change always, we will request you to be very careful with personal belongings. Once left in the vehicle, there is, almost nil or little chance, of getting it back.
  • At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
  • For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
  • We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any technical reasons.

Terms and Conditions

  • Airline seats and hotel rooms are subject to availability at the time of confirmation.
  • In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.
  • There will be no refund for unused nights or early check-out (In case of Medical condition it completely depends on hotel policy).
  • Check-in and check-out times at hotels would be as per hotel policies. Early check-in or late check-out is subject to availability and may be chargeable by the hotel.
  • The price does not include expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.
  • We reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
  • In case a flight gets cancelled, we will not be liable to provide any alternate flights within the same cost, any additional cost incurred for the same shall be borne by the traveler.
  • If your stay falls on special dates (like 24th December, 31st December, 14th February, etc.) when hotel organize gala dinner, then there may be mandatory Gala Dinner Charges additional that you need to pay at the hotel directly.
  • Country guidelines may change without notice, hence do check travel rules and your eligibility for travel on the regulatory website of the respective country/state, before booking your travel.

Our Scope of Services

  • We are holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
  • You will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline, you will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible / liable for the consequences if you breach such rules and regulations.
  • If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.
  • We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.

Hotel Cancellation Policy

  • Date of booking to 31 days before travel the cancellation charges will be 25% of the tour cost
  • 30 to 16 days before travel - cancellation charges will be 50% of the tour cost
  • 15 to 8 days before travel - cancellation charges will be 75% of the tour cost
  • 0 to 7 days before travel - cancellation charges will be 100% of the tour cost. No refund shall be given
  • Please Note: Cancellation policy is subject to change. It depends on the hotel policy.
  • In peak season (example: long weekends, festival season, summer vacation etc.) most of the hotels charge 100% cancellation.
  • There will be also a service charge of 5% on total value in case of cancellation of Hotel/Land and 2.5% on total value for amendments by Tripfactory.

Payment Policies

  • You can pay using credit cards, debit cards, net banking, PayPal, NEFT, IMPS, RTGS, SWIFT or deposit cash Rs 1,99,000/- in adhereance to Income Tax ACT.
  • We charge non-refundable financing fees for overdue amounts: 1. Financing charges: 1% per day of pending amount, compounding per day 2. Processing charges for financing: 5% per week of pending amount or INR 10,000 per week, whichever is lower; from 2nd week.
  • We reserve the right to cancel your trip without notice after due date. Any cancellation costs will be borne by you.
  • If the above-mentioned payment terms are not followed, we will not be held responsible for any change made in the package itinerary due to non-availability of flights, Hotels, Ferry etc.
  • There might be an increase in total package cost offered at the time of bookings in case the payments are not received by us as per the terms mentioned and the extra cost need to be borne by the guest.
  • We will never ask you to pay in a personal account. Please always pay using our website or in our company bank account.

Amendment of Booking by Guest

  • If you wish to amend or change your booking, you have to communicate your request to us in writing to care@tripfactory.com. Such requests for change or amendment will be accepted subject to availability. Please note that the amended or changed booking will be regarded as a new booking. In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges will be as per the airline and hotel policies. We will not levy any separate cancellation charges for amendment purposes.
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