Fouzia sultana review by Ghosh

On 04 February 2018
Will Recommend to Others
This was my Ist trip with Tripfactory. Must admit, I was a bit nervous about the service delivery, however I was pleasantly surprised with the efficiency of the tour managers. Special thanks to Fouzia our travel expert from Trip factory. We went for a family vacation to Dubai on a customised 4N/5D tour in end of Jan, 2018. Tickets, visa were processed smoothly. Payment gateways of the site were nice. All the escorted tours like marina dhow cruise, Burj khalifa 124th floor, desert safari etc happened as per schedule. No surprises as such. SIC transfers to hotel and airport were timely and in good & spacious transport. Local tour operators in Dubai were mainly Indians or Pakistanis, so communication was easy. Hotel was decent, buffet spread ok. Areas of improvement
1. Desert safari - Dune bashing should be started earlier, we wasted almost an hour doing nothing as none of us were interested in quad biking. By the time we finished dine bashing, it was sunset and other activities like camel ride etc could not be done as the program had started for BBQ dinner. Also, many tour operators had dedicated desks or support staff during the program to help guests, ours didn't have. Also this venue was so overcrowded, there was almost stampede when snacks and dinner were served.
2. Local operator contact person should debrief on arrival at hotel. Sometimes direct communication helps (the WA group created was almost non functional)
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