Had a very good experience of booking my Kashmir trip with Tripfactory. Initially was bit skeptical about the services,since booked a holiday first time online, but all doubts vanished once we reached Kashmir.Traveled with family with kid and senior citizens but did not face any problems. Overall a good job by Fouzia Sultana in arranging the tour. Good service provided by tripfactory local operator in Kashmir. Would definitely like to mention Mr.Bilal, our cab driver cum guide. Excellent service by him. Very helpful and stayed with us throughout the tour. Acted as a driver cum guide for us. Good behaviour. Srinagar Hotel: Royal Khazir- Overall good experience. Very good service by the restaurant staff. Only let down was that we got rooms at the back which has no views except the high boundary wall. Pahalgam Hotel: Hotel Baisaran- Very good location and services. Only let down were the hard pillows. Carry your pillows if you are going to this place. ;-) Srinagar return hotel: Our srinagar return hotel was upgraded from Hotel star of kashmir to Hotel Shefaf which was a newly constructed hotel . Neat and clean with decent service. Happy to get the upgrade.
Overall a good experience booking with Tripfactory. More hotel options should be included for booking.