We had a great experience on this trip organised by TripFactory.
Ms. Leena Kartha was very patient with our queries & helped us design a perfect itinerary. Ms. Ambika, our coordinator from Siliguri, was also very helpful & accessible throughout the trip. Our tour guide, Mr. Tshering took care of all the little details of the trip & was exceptionally resourceful & answered all the questions we had about Bhutan. Our drivers, Mr. Raju & Mr. Damchen, drove safely & well.
We had an overall good experience at all the hostels. Especially, the staff at Hotel Shanhideva, Timphu, were very friendly & hospitable. Only the experience at City Hotel, Paro was less than satisfactory (they charged extra for a heater, which was not working properly, the WiFi wasn't working properly, etc).