Avinash Ks review by Viji
Will Recommend to Others
Overall Andaman Trip experience with Trip Factory coordinator Mr. Avinash Bangalore: Very Good, Always cordial and responded on time to all queries.
Overall Andaman Trip experience with Dream Holiday Executives Sapan,Amir,Gulzar,Harris,Rajesh : Good
Overall Andaman Trip experience with Trip Factory/Dream Holiday(Travel operator at Andaman for Trip factory): Good, but needs improvement
Overall Andaman Trip experience with Green Ocean office executives at Havelock: Average
Reason: Once the Green Ocean1 Ferry (Havelock-PortBlair 9.30 AM) got cancelled due to technical issues, Green Ocean office executives at Havelock try to arrange alternative Govt Ferry only for some preferred group of travelers. After seeing the things are not fine, we need to rush to the Govt Ferry ticket booking counter to get ticket reservation (similar to IRCTC train reservation counter); luckily we got the govt Ferry tickets just a few minutes before the departure of Govt Ferry.
Total mismanagement and Nonprofessional behavior by Green Ocean office executives at Havelock.
Room for Improvement:
1) Timing/Schedule of each day plan was provided in detail just few hours on each day/end of previous day. Schedule of each day Trip should have been provided early to plan each day properly.
2) Light and Music show reservation should be done in the second slot 7 PM - 8 PM for those reach in Port Blair Airport at 3.15 Bangalore- Port Blair flight
Guests/tourists were taken directly from Port Blair Airport at 3.15 PM and make them to complete cellular jail visit by 5 pm (close time) and wait for 1 hour for Light & sound show (first slot 6 PM - 7 PM) without even allowing guests to fresh up/check-in at the Hotel at first. After some discussions(raising concern/voice),the Dream Holiday(travel operator) at Port Blair agreed to drop/pickup at Hotel by additionally charging for the taxi. Note that the Hotel is not far - within 3.5 km from cellular jail .Otherwise, Trip factory should have provided detailed itenary mentioning that Guests/tourists will be directly taken for the cellular jail Light and sound show and once it is completed will be transferred for the Hotel check-in.
3) Blue Bird Resort at Havelock didn't provide Extra Bed, though it was mentioned in the Trip factory Itenary.Since the Dream Holiday (travel operator)/Trip factory definitely knows that Blue Bird Resort provides only extra mattress(instead of Bed), it can be clearly mentioned in the itenary -"Only Mattress will be provided"a
Overall Andaman Trip experience with Dream Holiday Executives Sapan,Amir,Gulzar,Harris,Rajesh : Good
Overall Andaman Trip experience with Trip Factory/Dream Holiday(Travel operator at Andaman for Trip factory): Good, but needs improvement
Overall Andaman Trip experience with Green Ocean office executives at Havelock: Average
Reason: Once the Green Ocean1 Ferry (Havelock-PortBlair 9.30 AM) got cancelled due to technical issues, Green Ocean office executives at Havelock try to arrange alternative Govt Ferry only for some preferred group of travelers. After seeing the things are not fine, we need to rush to the Govt Ferry ticket booking counter to get ticket reservation (similar to IRCTC train reservation counter); luckily we got the govt Ferry tickets just a few minutes before the departure of Govt Ferry.
Total mismanagement and Nonprofessional behavior by Green Ocean office executives at Havelock.
Room for Improvement:
1) Timing/Schedule of each day plan was provided in detail just few hours on each day/end of previous day. Schedule of each day Trip should have been provided early to plan each day properly.
2) Light and Music show reservation should be done in the second slot 7 PM - 8 PM for those reach in Port Blair Airport at 3.15 Bangalore- Port Blair flight
Guests/tourists were taken directly from Port Blair Airport at 3.15 PM and make them to complete cellular jail visit by 5 pm (close time) and wait for 1 hour for Light & sound show (first slot 6 PM - 7 PM) without even allowing guests to fresh up/check-in at the Hotel at first. After some discussions(raising concern/voice),the Dream Holiday(travel operator) at Port Blair agreed to drop/pickup at Hotel by additionally charging for the taxi. Note that the Hotel is not far - within 3.5 km from cellular jail .Otherwise, Trip factory should have provided detailed itenary mentioning that Guests/tourists will be directly taken for the cellular jail Light and sound show and once it is completed will be transferred for the Hotel check-in.
3) Blue Bird Resort at Havelock didn't provide Extra Bed, though it was mentioned in the Trip factory Itenary.Since the Dream Holiday (travel operator)/Trip factory definitely knows that Blue Bird Resort provides only extra mattress(instead of Bed), it can be clearly mentioned in the itenary -"Only Mattress will be provided"a
