One word.... EXCELLENT!! The overall experience was very good. From the beginning of the process, discussion with the adviser, till the end was very well taken care of by the company. Our adviser, Samson was most helpful and guided me throughout the processes and in selecting the perfect destination to make my trip a memorable experience. The hotels suggested & booked were excellent and met the expectations. T-Dew resort in Thekkady was much above what we had expected with excellent view and big spacious rooms. Great Escape resort in Munnar had an excellent view as well, however the rooms could have been bigger. The arrangements in Alleppy were awsome and we had very good experience there. The travel arrangements were very well taken care of and the driver provided to us had good knowledge of the area and routes and was most supportive . Overall, my experience was excellent and in future, if I need to book my holidays, I would definitely look towards trip factory to plan it for me.