i booked in royal Plaza Delhi when going for an international conference. I did not confirm my booking details with manunath or the hotel prior to departure. Alas!! On reaching hotel the Royal Plaza informed me that they dont have my reservation details and could not provide accommodation. They told me to contact the agency through which i booked the hotel reservation. I contacted Manjunath and he was true to his service ethics. Though i was in delhi and he was in bangalore he attended all my calls for the next one hour and he always called me back and his staff too. I was given a nice honey moon suite by royal plaza. Thanks Manunath. My stay was fabulous and remember your service ever. Thats why though late i am writing this mail. Wonderful effort in making the customer happy.