Firstly, to start with the whole trip was amazing and timed very well. As soon as we reached there was a tour guide who picked ua up and dropped off to the hotel. At hotel we had to wait till 2:00pm to get the rooms, the only disappointment was the wait and then we were husband and wife but we got two twin beds even after requesting for a single queen bed, hotel people are dumb idiots who can't speak properly English.toyr guides ND drivers were always there on time. Puck and up drop was amazing and our guide even picked us up and dropped back during leisure day, he helped us plan for the leisure day and he was genuinely star. Again when we moved Ed from pattaya to Bangkok hotel was OK not that great and again we had to deal with twin beds, mostly the hotel at bangkok was bad and took had even bed bugs as we saw. I guess with respect to hotel bookings trip factory needs more careful and take care of it. Otherwise trip planning and assistance was amazing never felt the need to complain or regret about anything. I would surely plan with these guys again but this time will make sure about hotel stay is take care we'll.