We had been to Thailand for 9D, 8N (Phuket, Krabi, Pattaya and Bangkok). I must say the arrangements made by tripfactory for our trip was excellent. Rabbila was very helpful in selecting the package for this trip similarly, Alex was very helpful in opting right sightseeing in Pattaya. Special thanks to Rabbila and Alex (pattaya) doing good work. Accommodation provided in the phuket and Krabi was excellent. However, the accommodation in pattaya was moderate and Bangkok is poor even there were issues in water supply and wifi. Improvement Feedbacks: • Need to provide all the travel document in advance. There were lot of follow-up required to receive the concise document / details. • Trip factory ground staff and vendor in pattaya and bangkok need to pull the socks little bit. Need to have correct communication with ground staff all the time. That is, there were delay in the starting from pattya to coral island and also the driver picked up in bangkok to pattya had not given lunch break even when we had requested the driver and the local representative. This was repeated in the return travel from pattya to bangkok. This distance between bangkok to pattya was 120km. • The water game cost at coral island were not spelled out in the itinerary. • One more suggestion is, provide the list of place we can cover beyond the package trip, after the half day trips. Overall, we are satisfied with this trip and will plan the future trips with Trip factory. Thanks a lot.