Good morning, I wanted to share my experience with you about my trip. I booked the trip from 2nd Nov to 8th Nov. 2016 Bangkok Pattaya. I started well as it was organised by the Tripfactory but as soon as i reach in Bangkok airport there was a team to who took care of me and guided me to the driver who will take care of my further journey. As per the itinerary i was supposed to check in the hotel with my family and she without saying a word during the whole ride took me to Tiger zoo. I asked her why is she taking me to Tiger zoo when i am tired travelling the whole night with my family and she said that is what she is asked to do. I spoke to somebody on the phone and i was taken to the hotel. Very satisfied with the hotel room. First day was good with guide Nat. Pattaya was good enjoyed it. On the last day of Pattaya while leaving for Bangkok i was not informed when the driver was coming to pick me up. Charvi had informed me they will come by 10:00 am. The driver sitting in the lobby at 8 am to take my family while i am still in the bed. I enjoyed Bangkok and the sight seeing, but the only problem was about communication. On 7th Nov. i was waiting if anyone calling me to let me know when is the transportation coming to pick me up till 8:00 pm but there was no call. I had a number and i called the person and then i was aware of the pickup time. Overall i had a great time with my family. Very disappointed with the communication and upset about not being informed about the pick up. I have been to Bangkok Malaysia and Singapore with Raj Travels and i have been with MMT Himachal trip but was very well taken care by the guide and very well coordinated. That gives a satisfaction you in a different country but in safe hands specially when you are with your family. Kindly take care of the mentioned issues.