We booked trip to Singapore for 6 people in first week of October 2017, our trip expert was Shahul Hameed, I must say that he worked really hard to prepare a good itinerary for us, he sent me revised itinerary 9 times before I booked it. He gave us best flights, direct flights to n fro of Air India and 4 star hotel booking near Little India zone in Singapore in a very reasonable price. Our package included to n fro flights from mumbai to Singapore, stay for 4 nights at 4 star hotel, night safari, Jurong bird park, Gardens by the bay, full day universal studio, full day dentists (SEA oceanarium, Cable car ride and wings of time show), and half day city tour. Apart from it we spent some money extra to purchase tickets of Madam Tussad museum, Singapore Giant Ferri wheel and river cruise. And we also went to see Little India, Marina bay sand hotel and light and sound show at Marina bay on our own. Overall the trip was very satisfactory, all the drivers pick up etc was perfect, coaches air conditioned, hotel neat and clean. But the driver who gave us all the vouchers on first day messed up one ticket, instead of Wings of time show he gave us Merlin tower tickets. So we had to shell out 5.5k extra to purchase them.
Pros-- most of the things with TripFactory are good.
Suggestions-- your people must call from time to time after trip booking, and guide us regarding VISA insurance etc, here I had to call myself each time asking about proceeding of Visa, what papers to send etc and had to remind myself that we need tour insurance and keep calling. This is not acceptable at all, this duty is yours, not Customer's. You are there to take care of all the needs of our tour.
All in all a great tour (with some small hiccups) and I will certainly recommend TripFactory and Shahul as tour guide to all my friends. Infact I have already recommended to lot of them, and we are looking forward to have another tour with TripFactory. Thank u.