Overall it was a good trip. We did not face any problems. The car from Big Travels & driver Ramesh were very good. All hotels were fine - especially Rio Merdien in Mysore & Carnival Resort in Kodaikanal. Hotel Darshan in Ooty & M-3 Boutique hotels were not upto the mark & I suggest you avoid these in future with other guests. Rest everything was great & well executed & we enjoyed a lot. This was out 3rd trip with Trip factory & we have already booked the 4th Trip to Himachal in June 2017. The fact that we are repeatedly coming back is ample proof that we endorse you & the way you handle things. Thanks for the professional planning , execution & orientation towards customer service.