Shruthi C review by Mohit

On 19 December 2017
Will Recommend to Others

The road transport, vehicle and the driver was the best part of the trip. The Van was new, in best condition, the driver was so friendly and polite and nothing better could have been done about this. It was the best.

Now coming to worst part - The Hotel - Panchi Villa in Bentota. I am really disappointed on how Trip Factory misleaded me by saying it as 4 Star hotel. It was like lodge with swimming pool. How can you guys say it as a 4 star hotel? Dirty bathrooms, Poor service. For breakfast the guy was rude and said he will serve only 1 portion per head for breakfast, whereas its buffet system for breakfast.
I had chosen Wunderbar hotel in Bentota but you guys told last min that Wunderbar is 3 star so better to take Panchi villa which is 4 star. Why did you cheat me by saying Panchi Villa as better one?
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