It was an awesome tip to Kerala and it was wonderful experience with Trip Factory even though it was for the first time for us. The hotels suggested were good except at one place (Kovalam). Vehicle was good and Driver was very nice and co-operative. The overall experience was nice and memorable. However I would like to give few suggestions ;
1. At least before travel there should be call from your back end team, which gives some kind of surety and relax feeling to travelers
2. In between the travel call should be made by back end team to get the feedback of the travelers , so that if any problem faced can be sorted out or rest of tour can be made more easy.
3. Hotels review should be taken immediately after travel so as helpful for the others.
4. Some momento should be provided by Tripfactory as life long memory.
I hope you will consider the above suggestion
Thank your for your kind co-operation and support.