Satish helped in carving out our customised trip to Hong Kong. Upgraded to evening sightseeing tour. when there was an issue with hotel breakfast voucher, he was able to get that corrected within a short time with prompt follow up. Hotel choice was good with very much needed continental breakfast for us as it was hard to find vegetarian food everywhere. Couple of things that could have been better: 1. HK to Macau ferry was booked for 1pm, we landed at 9:30am. Too much gap. But we could get on to 11am ferry at the checkin counter. 2. Ocean park pickup from hotel was very late - 10:30am, but we reached park only at 11:45 after picking up others along. Drop was scheduled at 5:30pm which was too early and we missed the drop as we were late by 10 minutes. But We had a very pleasant trip overall. Would definitely recommend tripfactory.