Sagar Menon/B2B2C/JAP/GRP/FIT review by Avani Patel

We had booked our trip to Japan 9 months prior with TripFactory, a company we had not heard of before. They customized our trip as per our preferences, giving us a hybrid of guided tours and leisure time. Our agent, Sagar, was always available to handle our queries. Everything went very smoothly from airport transfers to guided tours. Their local representative, Erica, was very organized and efficient, she would give logistics on whatsapp group prior to the tour day. All the tour guides spoke English well (a huge factor in Japan), they were friendly, helpful and professional. This trip to Japan was considerably expensive, so our expectations were high and we were not disappointed. We are looking forward to using TripFactory again for our Europe tour in 2026.