I would like to Thank Deepak for his dedicated and endless help provided from the time of booking my package with trip factory from Mumbai to Dubai, till the end of my trip. Deepak has always been patient with a difficult client like me who needs specific details on every step. I traveled with 2 elderly parents and 1 kid and Deepak saw that the itinerary was well planned to meet all age group requirement. Good 4 star Hotel was also provided. Deepak did extend his support by checking with me on the tour about my stay while i was in Dubai. Few things I would like to highlight is when my booking was done with trip factory i had to pay 25% of the total cost immediately. I suggest that at this time you should be able to draw a plan and update the customer about when the balance payments need to be done and when will the customer get the required itinerary details such as flight tickets, hotel booking and other vouchers. I had to do too many followups for this information. However no regrets, our overall long awaited trip to Dubai was well planned and arranged by trip factory (Deepak V). Really appreciate your help and thank you!. Fiona.