I came across Tripfactory's portal while browsing for a package to Kerala. This must be the first time that I finalized the booking within the same day that I started my research. Tripfactory's software is amazing and they generate multiple options with several permutations & combinations within minutes. A special mention to Shahul who handled my account very efficiently and was always helpful with all our queries.
The properties advised and booked by Tripfactory at Munnar and Kumarakom were at excellent locations. I am sorry I cannot say the same about the property at Thekkady. I will mention the positives and negatives in short below :
Positives 1. Quick Service & prompt action 2. Good coordination between associates/partners 3. Efficient problem solving (I was given a non-A/C room at the property in Thekkady for reasons unknown to me. I called Tripfactory and it got resolved quickly)
Negatives 1. Properties marketed to me as 5-Star (Chandy's Windy Woods in Munnar and Aveda in Kumarakom) are actually 4-star properties. There should be correct disclosure of status of properties. Having said that, these are excellent hotels/resorts & offer great comfort & experience. 2. The driver allocated to us (Ajmal) would not adhere to the company policy of serving us till 8 pm in the duration of the trip. On each of the 6 days that he was with us, he would feed us with lies and excuses, and leave between 4-5 pm. He told us that there is heavy fog in Munnar in February and it is not advisable to be out in the evening, which would give him reason to leave early. In Kumarakom, he told us that we should let him go by 5 pm so he can go to his home to Cochin, or else he would have to sleep in the car. Only on one occasion we asked him to stay back till the time we are entitled to, and he refused! Except in Cochin, he had no knowledge of location of hotels/eateries in any of the other towns and the standard answer to all our queries was "I don't know!"
Overall a great trip except for the bad experience of the driver.