TripFactory did a good job is planning my family's Singapore Trip. Our Trip Advisor (Prisca Solomon) was very helpful during the planning phase of the trip and provided me with the best options and travel itinerary for the duration of the stay.
The only thing which I would stress on TripFactory to be a little attentive is with the commitments promised on the during trip planning and the actual commitments which are offered by the local vendors services at Singapore. The reason why I say this is because during my itinerary planning, TripFactory had agreed to provide me with 2 complimentary lunch/dinner vouchers at arrival at Singapore. But this was not to be the case since the local vendor with whom TripFactory has partnered up had discontinued the offer of 2 complimentary lunch/dinner. Although TripFactory had agreed to refund our 2 complimentary lunch/dinner, it did cause some concern since we had expected lunch/dinner at 2 attractions in Singapore but ended up paying from my own pocket.
On the overall, my and my family had a fantastic 5 day trip in Singapore and we really enjoyed spending time over there. I will recommend everyone to TripFactory for their Singapore Holiday package.