Universal Tours Madurai - TFF review by RAGHU ALWAR ANANTHALWAR

On 01 January 2022
Will Recommend to Others
We visited Manali-Simla end of Dec 2021.
Below are some of our views (with our rating our of 5)

Booking Process (5/5)- Very Big Thanks to Ramya from TripFactory(TF) who patiently answered our numerous questions, provided us with quotes based on our altering requirements. Was in constant touch with us during our trip too.

Support Process (5/5)- TripFactory team and Ramya had responded to us very fast and even during odd hours. Since we were traveling between airport-Manali and Manali-Shimla we were reaching the hotel late evenings and the support team helped to contact the hotel to keep our dinners packaged.
(I never expected such great support. Good job TF and continue this good work)

Hotel at Manali (Hotel Comfort Inn Snowpark, Rated as 4 Start by TF) 5/5 -
Very nice rooms, staff and Breakfast/Dinner were good. We had a very good and pleasant stay. Thanks to Mr. Vinay and all members at SnowPark.

Hotel at Shimla (Sukhsagar Regency Rated as 3 Star by TF) 2/5 -
Breakfast and Dinner were very nice, They had more varieties compared to the hotel at Manali. The staff was also polite. But the rooms were horrible. The Room had ashtrays and was stinking with tobacco. The restroom was even more horrible. We do not know how it got a rating of 3 stars. We were given 101 and 102 which is very next to the resaurant. Please avoid these rooms

Hotel Ratings by TripFactory - The team that reviews the hotel and services should relook at their ratings. For other travelers kindly check the reviews of the suggested hotels before going ahead with bookings.

Taxi Service (3/5)- The driver was polite overall it went well. There were certain things that can be improved to give a better experience. It would be nice if driver can also be our guide on the trip. As tourists, we do not know the time that needs to be spent in the places. The driver did not mention those and later due to time constraints did not cover a couple of places).

At Solang Valley, there are some adventure games that can be taken. The driver took us to a place where a third party sells the tickets/package and gear. Along with that, there was some winter gear sold to us stating our winter gear was not good enough (bought in Decathalon e.g long snow boots, good gloves.). We later realized that what we had bought in Decathalon was good enough.
On the activities only the person told everyone takes ski (even older people). The cost of this was super high (1500 for 2 people)
Most of the activities were total waste and not worth it. Possibly only that we might have good experience was Zip Line and Motor car all others were a total waste. Including the winter gear that was sold (exception for the full suite which probably would be 250 INR per person). For activities directly go to Solang valley and buy individual tickets. The driver knew about those but still did not suggest anything. Hence it would be nice if the Driver can also be our GUIDE during the trip and probably earn a good reputation.

There was also another strange thing most of the shops/restaurants in Himachal are not accepting Card Payments. They are ok with GPay but as you know there is a limit to the number of transactions. Even in Mall Road in Shimla !!
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