Shahanaz /SIN (GRPS) review by Sidesh Sathish
Will Recommend to Others
Overall the trip went fine.
As an international trip expertise, you can guide better. Team assisted all over the clock which is much appreciable.
Positive:
1. Singapore hotel is good and clean
2. Kids friendly
Disadvantage:
1. Every ticket you booked had some options, standard or express which was never discussed with the customer
2. Hotel suggestions could have been given better. For example the Upper View Regalia hotel in Malaysia was having cockroaches and stinking smell in rooms, unclean room
3. KL Tower Observatory deck had three option till top floor, but the tickets booked for us for lowest deck, which was not discussed as well.
4. If a planned places is close, the alternate is not provided nor even discussed till we raise it
5. The Hotel check-in/check-out time is not in line with next planned activity. We were literally on road with family.
6. The transit from Singapore to Malaysia was around 7 hours travel, where in lunch or snacks was not allowed to be consumed in Coach/Bus during transit
7. The options to transfer, like Bus or train was not discussed or recommended with advantages.
8. Not sure whether the tickets dates are verified before it is shared with us by the team
9. We asked to book food in flights, but it not booked.
As an international trip expertise, you can guide better. Team assisted all over the clock which is much appreciable.
Positive:
1. Singapore hotel is good and clean
2. Kids friendly
Disadvantage:
1. Every ticket you booked had some options, standard or express which was never discussed with the customer
2. Hotel suggestions could have been given better. For example the Upper View Regalia hotel in Malaysia was having cockroaches and stinking smell in rooms, unclean room
3. KL Tower Observatory deck had three option till top floor, but the tickets booked for us for lowest deck, which was not discussed as well.
4. If a planned places is close, the alternate is not provided nor even discussed till we raise it
5. The Hotel check-in/check-out time is not in line with next planned activity. We were literally on road with family.
6. The transit from Singapore to Malaysia was around 7 hours travel, where in lunch or snacks was not allowed to be consumed in Coach/Bus during transit
7. The options to transfer, like Bus or train was not discussed or recommended with advantages.
8. Not sure whether the tickets dates are verified before it is shared with us by the team
9. We asked to book food in flights, but it not booked.
