Sharang K/B2C/SIN/DPS review by Alok Garg
Will Recommend to Others
During interaction with Advisor, I had shared my concern on working of TripFactory as a company in Hospitality/ Travel Service sector. I am writing these points so that working can be improved and efficiency brought in the system.
1) Too much system driven approach was observed which in India in Service sector is not resorted. Trip Advisors are puppets for maximising for company by extracting as much as possible from the Client/ passenger/ Stake holder in the venture of trip.
2) Trip customisation done but at unseasonably high cost.
3) The total amount agreed with Trip Advisor if different than Total cost recorded by System then Advisor can assure you of final cost as agreed but system will show higher cost and payment schedule. Then final joke, ever after releasing advances and interim payments it is shocking to get Gentle Reminder (or one can call extortion reminder) showing payment due and funding charges @1% per Day and then weekly charges added. The Advisor shows his helplessness and humbly says NO FINANCING CHARGES will be levied in Final invoice. This is like Money Lenders threatening loan seekers. THIS IS NOT EXPECTED IF COMPANY IS TO PERFORM IN INDIA & with Senior persons of repute.
4) No information on TCS collected ie when certificate or any info will be given so that one can claim back tax collected.
To conclude: The interacting with Teams on Telegram group was excellent, dealing persons cooperative and smooth flow of tours, guides & transport was there without interruption in same. A little more efforts in planning tour would have been excellent. Overall Experience I would rate VERY GOOD against OUTSTANDING (which can be achieved by Trip Factory with little efforts).
1) Too much system driven approach was observed which in India in Service sector is not resorted. Trip Advisors are puppets for maximising for company by extracting as much as possible from the Client/ passenger/ Stake holder in the venture of trip.
2) Trip customisation done but at unseasonably high cost.
3) The total amount agreed with Trip Advisor if different than Total cost recorded by System then Advisor can assure you of final cost as agreed but system will show higher cost and payment schedule. Then final joke, ever after releasing advances and interim payments it is shocking to get Gentle Reminder (or one can call extortion reminder) showing payment due and funding charges @1% per Day and then weekly charges added. The Advisor shows his helplessness and humbly says NO FINANCING CHARGES will be levied in Final invoice. This is like Money Lenders threatening loan seekers. THIS IS NOT EXPECTED IF COMPANY IS TO PERFORM IN INDIA & with Senior persons of repute.
4) No information on TCS collected ie when certificate or any info will be given so that one can claim back tax collected.
To conclude: The interacting with Teams on Telegram group was excellent, dealing persons cooperative and smooth flow of tours, guides & transport was there without interruption in same. A little more efforts in planning tour would have been excellent. Overall Experience I would rate VERY GOOD against OUTSTANDING (which can be achieved by Trip Factory with little efforts).
