I went for a trip to Andaman (from Bangalore) between 26/1 to 30/1 with my family. My trip adviser was Padma and she was very good and did all the things from Ticket booking to total coordination till the end of the trip to the best of her abilities.
I feel the costs were very competitive compared to any other agency and the whole thing went on very well.
The local agency at Andaman were also very courteous and good, however they can still improve in many areas.
Suggestions: 1. The whole tripd depended on the local agency there at trip site and Trip Factory had very little presence / control, if the local agent turned out to be bad, I feel trip factory had very little control over them and the traveler might ended up suffering. 2. The whole trip could have planned better if I was given various options available in the beginning itself.
I suggest Trip factory, being a new agency in this business to consider the above points for further improvement and betterm