Trip to Dubai was a gift to my parents and they really enjoyed it. To start with the tour description, let me start with the booking phase. Miss Shruthi had been really helpful and was really dedicated to make changes as per my requirements. She was also well aware about Dubai and hence, was able to make quality suggestions for the trip. So 5 out of 5 rating for her. The trip portal was self descriptive and i could check the booking progress as per my convenience. The trip was well planned and all deliverables stated in the brochure were provided true to the word. But, there were few hiccups too. My parents are not tech savvy so the communication between them and tour operators was little patchy and somehow my parents missed the transfer back to airport. So it would be really great if Tripfactory could sensitise the on-field operators in these special cases. Nevertheless, the trip was really great and i would really like to plan my future travels with Tripfactory. Kudos!