Navya N/B2C/BKK review by Munish
Will Recommend to Others
Thanks for the overall trip, it was good, well planned customized trip. We enjoyeed it a lot.
I will devide the trip in few parts when giving feedback:
Flights, hotels, Transportation, itenaries, tripfactory servies.
1. Flights - initial flights booked good. we were comfortable.
but post service was really poor, no help from your team in changing the flight timings.
My three flights, all changed their schedules. below are the reasons of this remark.
Indigo flights -
1. International flight from Delhi to Phuket direct flight , delayed 3 hours, our evening first day itinerary was going to spoiled. your team did not do any efforts to reschedule it, they said its not possible.
Eventually I had to call and followup and get it myself without any additional payments.
2, International flight from Bangkok to Delhi, also go preponed from 17:30 to 15:30. our that day itenary got spoiled as well.
3. Domestic Flight from Karabi to Bangkok was delayed two hours, I requested to move it to earlier flight so that we could enjoy Bangkok, but your team did not help in this, When I tried Loin Air Flight on their number, they did not respond or picked the call, no possibility on Loin Air app. I had to choose the same flight myself, which reached Bangkok at 10:30 aprox and we checked in to hotel at 00:30am in the morning. Next day early itinerary pickup happened, but our whole day was very tiring due to the less sleep. that was annoying.
overall flights feedback: international flights booked good. domestic airline must be accessible if we want to change it. The departure flight got delayed and arrival flight got preponed. our itineraries were getting disturbed both ways. Flights post services was really poor. No support provided in any of the flights.
I would not possibly try booking flights via you at least, or will think twice before booking with you considering no post service will be given.
Hotels:
The hotels were overall good. We liked it. There were some missing things, which would have made our trip more better. I will give highlights on them below:
1. Phuket hotel room was good, no doubt hotel was wonderful, breakfast was also amazing. we enjoyed.
missing point which could have added value if would have been given.
Hotel gave us room in another section, which was separate and was not in the high rise building, we could not enjoy the view there. Also there was no lift available nearby we had to walk a lot because another section was far and lift was on the another corner of the flight.
2. Krabi hotel room was good, no doubt hotel was wonderful, breakfast was also amazing. we enjoyed. Indian food was available on buffet and À la carte so it was quiet good feeling.
here, the dressing room or may be a good mirror was missing. we thought of upgrading the hotel room, but due to less time to make decision, we sticked with earlier booked room.
3. Hotel in Bangkok was awesome from every point of view. I would give you 10 out of 10. everything was amazing.
Transportation - We liked the timely pickups and very professional and good behavior drives and the teams. will give 10 out of 10. simply amazing and wonderful coordination. your telegram team was not updated about the changes, they must be having right information before passing on the telegram, i had to correct them few times. That's not the major problem.
4. Itinerary selection. Overall we enjoyed. no major complaints.
But personally we did not like city tours, it was pure waste of time. could not have selected just temples in Bangkok if we were aware much. may somewhere also overlooked. in Phuket also it was not very fascinating half day Itinerary.
5. trip factory services:
I would divide into below
1. booking service - it was good. Navaya tried her best to make a good Itinerary. overall good.
2. post services in flight changing were too poor. i would give 1 hour 10. wrong selection of domestic Loin air flight and we could not change the flight even we wanted to pay extra.
3. during transport coordination services were great. I appreciate the safety, security addressed and timely updates.
I will devide the trip in few parts when giving feedback:
Flights, hotels, Transportation, itenaries, tripfactory servies.
1. Flights - initial flights booked good. we were comfortable.
but post service was really poor, no help from your team in changing the flight timings.
My three flights, all changed their schedules. below are the reasons of this remark.
Indigo flights -
1. International flight from Delhi to Phuket direct flight , delayed 3 hours, our evening first day itinerary was going to spoiled. your team did not do any efforts to reschedule it, they said its not possible.
Eventually I had to call and followup and get it myself without any additional payments.
2, International flight from Bangkok to Delhi, also go preponed from 17:30 to 15:30. our that day itenary got spoiled as well.
3. Domestic Flight from Karabi to Bangkok was delayed two hours, I requested to move it to earlier flight so that we could enjoy Bangkok, but your team did not help in this, When I tried Loin Air Flight on their number, they did not respond or picked the call, no possibility on Loin Air app. I had to choose the same flight myself, which reached Bangkok at 10:30 aprox and we checked in to hotel at 00:30am in the morning. Next day early itinerary pickup happened, but our whole day was very tiring due to the less sleep. that was annoying.
overall flights feedback: international flights booked good. domestic airline must be accessible if we want to change it. The departure flight got delayed and arrival flight got preponed. our itineraries were getting disturbed both ways. Flights post services was really poor. No support provided in any of the flights.
I would not possibly try booking flights via you at least, or will think twice before booking with you considering no post service will be given.
Hotels:
The hotels were overall good. We liked it. There were some missing things, which would have made our trip more better. I will give highlights on them below:
1. Phuket hotel room was good, no doubt hotel was wonderful, breakfast was also amazing. we enjoyed.
missing point which could have added value if would have been given.
Hotel gave us room in another section, which was separate and was not in the high rise building, we could not enjoy the view there. Also there was no lift available nearby we had to walk a lot because another section was far and lift was on the another corner of the flight.
2. Krabi hotel room was good, no doubt hotel was wonderful, breakfast was also amazing. we enjoyed. Indian food was available on buffet and À la carte so it was quiet good feeling.
here, the dressing room or may be a good mirror was missing. we thought of upgrading the hotel room, but due to less time to make decision, we sticked with earlier booked room.
3. Hotel in Bangkok was awesome from every point of view. I would give you 10 out of 10. everything was amazing.
Transportation - We liked the timely pickups and very professional and good behavior drives and the teams. will give 10 out of 10. simply amazing and wonderful coordination. your telegram team was not updated about the changes, they must be having right information before passing on the telegram, i had to correct them few times. That's not the major problem.
4. Itinerary selection. Overall we enjoyed. no major complaints.
But personally we did not like city tours, it was pure waste of time. could not have selected just temples in Bangkok if we were aware much. may somewhere also overlooked. in Phuket also it was not very fascinating half day Itinerary.
5. trip factory services:
I would divide into below
1. booking service - it was good. Navaya tried her best to make a good Itinerary. overall good.
2. post services in flight changing were too poor. i would give 1 hour 10. wrong selection of domestic Loin air flight and we could not change the flight even we wanted to pay extra.
3. during transport coordination services were great. I appreciate the safety, security addressed and timely updates.
