I have completed my himachal trip last week and given below are my feedback.
The overall experience was your arrangement was very good.
1. The flight arrangement was perfect and does not need any improvement as it's standard one. The jet flight was perfect
2. The taxi arrangement was very good. His timing punctuality was on time. His behaviour was overall satisfactory. I was upset with the taxi keeping AC off in Philly areas. While this was standard procedure in hilly areas, however you should make your customers aware that the AC will be off in hilly areas. While the AC is off and windows are down in hilly areas then the customers dressing and get up changes due to air movement in the car, and we felt tired when the taxi was moving with AC off. Otherwise no complaints with the taxi and driver.
3. The hotel sukh Sagar in shimla was good as we were allotted the beat room and the arrangements and the buffet food was very good. You should suggest this hotel to your future customers
4. The hotel devlok in manali was not up to the mark. While the location was OK but it was not near the hills. The staff was not very cooperative. While breakfast and dinner was included in the package but there was lot of restrictions in ordering the breakfast and dinner as it was room service. You should not suggest this hotel to your future customers. Also while checking out the hotel staff was not having any information whether our stay was a package deal.
5. The hotel anand palace in Dharmshala was the best one we found as the rooms were very good and food was buffet and there was no complaints. very good hotel.
6. The megha view hotel in Dalhousie was good in location but the quality of hotel was not at all good. It was a very basic type hotel and you should not suggest it to your future customers.
Am overall satisfaction with your tour package and suggested to many of my friends for booking trios from you