Periyaraj B2C/VET/EUR/HKG review by Supriya S
Will Recommend to Others
Our trip to Cambodia had been arranged by TripFactory in March 2024. Overall, we had a memorable and a satisfying trip. We are happy with arrangements done by TripFactory.
Positives about the trip:
1. The itinerary was detailed, stating each and every point (date and time, hotel info, place info). Itinerary was customised according to our interests.
2. In Cambodia, we would get a message the previous day - to be ready at what time and whom to contact.
3. All the drivers and guides provided were very courteous, friendly and helpful. The tuk tuks and cars that were sent were very clean, well maintained. Water and wet wipes were given by them at each stop. Their time sense was spot on too! The guides could Converse in English and were well informed.
4. At Siem Reap, we felt at home as all the hotel staff at the Golden Temple Residence treated us with utmost care and reverence. They tended to all our requests. Being vegetarians, our breakfast included a special veg sandwich (made exclusively for us) on all the 4 days that we stayed there.
Some improvements/suggestions:
1. The floating villages in Kampong Phluk are not operational during dry season. This trip was a bit disappointing as we couldn't get to see the floating markets.
2. The hotel at Phnom Penh - Palace Gate Hotel and Residence - not happy with it. The rooms are spacious and good. But we are not happy with the treatment we got there. We were not given a warm welcome at check-in and the receptionist asked us to deposit an amount of 50 USD.
Also, there were hardly any vegan/vegetarian options for breakfast. No one even bothered to check if we ate or not.
Maybe this hotel can be avoided for future bookings.
Positives about the trip:
1. The itinerary was detailed, stating each and every point (date and time, hotel info, place info). Itinerary was customised according to our interests.
2. In Cambodia, we would get a message the previous day - to be ready at what time and whom to contact.
3. All the drivers and guides provided were very courteous, friendly and helpful. The tuk tuks and cars that were sent were very clean, well maintained. Water and wet wipes were given by them at each stop. Their time sense was spot on too! The guides could Converse in English and were well informed.
4. At Siem Reap, we felt at home as all the hotel staff at the Golden Temple Residence treated us with utmost care and reverence. They tended to all our requests. Being vegetarians, our breakfast included a special veg sandwich (made exclusively for us) on all the 4 days that we stayed there.
Some improvements/suggestions:
1. The floating villages in Kampong Phluk are not operational during dry season. This trip was a bit disappointing as we couldn't get to see the floating markets.
2. The hotel at Phnom Penh - Palace Gate Hotel and Residence - not happy with it. The rooms are spacious and good. But we are not happy with the treatment we got there. We were not given a warm welcome at check-in and the receptionist asked us to deposit an amount of 50 USD.
Also, there were hardly any vegan/vegetarian options for breakfast. No one even bothered to check if we ate or not.
Maybe this hotel can be avoided for future bookings.
