Our vacation was to Jammu and Kashmir and the entire trip was well organised by trip factory.The hotels booked by them met our expectations. I would definitely recommend it and would choose them for my future vacations. Our only issue was the initial driver booked by them was replaced by another driver on our arrival in Jammu. Though he was a safe driver he was a bit argumentative at times and sometimes refused to acknowledge our needs e.g.: refused to stop for lunch eve n at about 3.30 pm. We were travelling with a kid.