This was my first trip with TripFactory (Bali, 5 days/4 nights) and we had a great experience! Prakash Yad was outstanding with his support right from the booking time (by providing us with relevant itienaries and giving us the best prices) to the completion of the trip. I have a 1.5 year old kid and he helped us choose the right activities accordingly. Everything was booked properly and the quality (Hotel/Tour) was good as promised. The whatsapp group during the trip was very innovative and was definitely helpful whenever we needed any help during the trip. I would definitely come back to TripFactory for my next trip and would recommend this to my friends/family too.