I want to express my appreciation for the wonderful coordination of the tripfactory team throughout my Gangtok-Darjeeling vacation. Everyone including Sameer, Kaushik, Sanjay , Hotel Staff and Cab drivers were incredibly helpful polite courteous and careful to make our experience the most memorable holiday we have ever been on. Especially Mr. Kaushik, he surely deserves a raise :). Keep doing the great work guys. The experience was far better than makemytrip and more economical than self arranged trips. Absolute treat !