The tour was amazing. We enjoyed the places . The hotels were good. The cab driver assigned to us was very decent and excellent. The food served at the hotels was good. We had a bad experience at Hotel Surya International, Manali on the first day. They provided us a room with lot of mosquitoes and noise. The room was facing the main road. However, they changed the room, the next day. Snow Hermitage Resort has a good building but maintenance was not up to the mark. There was no lift and they made us to climb three floors. Except these two negative things, the trip was very good. From Manali I contacted Mr. Rajesh of Tripfactory. He responded well and asked the Hotel Surya International to change the room. Overall the tour was very good and arranged well.