Overall, everything was planned and managed pretty well and most of the time things went as they were planned, so we didn't face any serious issues/problems. Also, the support from trip factory was good as someone was always there to assist us.
Areas where a slight improvement can be done, as to provide prior information on the person/agency along with their contact numbers who will be receiving /hosting us during the trip. If this can be done, trip factory will definitely be one of the best planners in this business. Also be a little careful with the name of the passengers . Not every one appreciates mistakes with the name ;) :)