This is my 2nd trip booked via TripFactory and I am happy with the service provided. The trip was well organized. We enjoyed our stay in Shimla and Manali. Alok Sharma from trip factory was very helpful and helped us throughout the planning of trip . After booking the trip, the flight was rescheduled by airlines but Alok made sure of alternate arrangements without affecting our plan. Coming to trip, the hotels in Shimla and Manali were great and service was good. Overall happy with the trip and would recommend others.