Myself with my wife planned to visit Singapore/Malaysia with tour operators Trip factory for the first time since their tour budget was within our reach and according to our requirements. As planned we reached Singapore and with slight delay we were picked up by Mr.Vicky and we were settled at Parc Soverein Hotel. The hotel staff were friendly. The ambience was good. Thereafter for our daily tours we were picked up on time and return as per schedule. Mr.Vicky, Mr Satish, Mr Sam were friendly while one Mr.Lexon was totally non-cooperative.
Similarly, at Kaula Lumpur the pick up was on time and settled at Arenaa Star hotel. The location was ideal and hotel staff were friendly. Our daily tour pick up person Mr.Razdi was the best, co-ordial. He was guiding us while moving explaining background history of the site. Finally I wish to say that our tour went on smoothly without any difficulty. All staff member of Trip factory were having pleasing nature including our main guiding expert Mr.Mohd.Sarosh. In future we prefer to travel with arrangements from TRIP Factory.com and recommend to our friends.

As it was my first time trip through such tour operator's , I faced certain inhibitions / mismatches in the arrangement , and as we continued with the tour , things/tensions have eased out . We found the tour quite interesting , well arranged .
The disappointments :
1. The pick up driver details were always left to guess . All may not have taken SIM Card for communication purpose , but everybody for sure would have smart phones with Whatsapp and all hotel rooms are WiFi enabled. So the local tour operator's should be guided to send out the pick driver's details - name / phone number / time of pick up / Vehicle number -through Whatsapp one day in advance so that customer is quite sure of not missing the pick up vehicle .
2. The tour pick up drivers , after dropping the customers at one spot , do not return to pick up point again at the stipulated time . This frustrates the customer as he is no way to reach the driver .This compels the customers to search for the vehicle in the nearby parking lot , at the risk of missing the vehicle.
3. Most of the customers , have been issued the entry tickets for various entertainments but at the sametime , all the other available entertainments and its entry ticket details should have been informed to the customers before hand , so that the customers can come prepared with the money , as well as plan what other items of their own can be managed within the stipulated time .
4.For me particularly since the departure from Singapore was preponed by several hours due to rescheduling of the flight timings , the last day program/shopping is disturbed and the 7th ' DAY ' as per tour program advertisement has been reduced to NIL , which is a loss for us ( though the amount has been taken in full including the 7th day ) . So in future to avoid such eventualities , the flight timings if it is rescheduled then the revised flight should be later than the earlier timings so that the customer is in advantageous position .
5.For Senior Citizens ( like us ) it is better to avoid kiddish programs and an option should be given before hand so that they can select the sight seeing spots themselves .

Thanks anyway for the good arrangement.
Regards

Really had very good experience with TripFactory team and Chandan who was looking after our travel to Singapore.There Customer support using with IT tools is awesome.
We went 9 as a group and had wonderful trip.

Thanks Chandan and TripFactory for great trip

Regards
Imran
9951206039

This was my first experience with tripfactory and it was good. Tripfactory services are really commendable with full transparency . Our guide was also enthusiastic. One advice for trip factory is , we visited few places which were not on your itinerary i.e poovar island , off road jungle safari etc . Those kind of things should be informed to us early so we can refer to them and decide whether to spend time on them or not and also extra money . Our kerala trip would have been incomplete without those places jungle safari and poovar island . And if possible little things like closing and opening timings at several places , clothing for perticular place if needed . You can even start your own forum on your website were people can share their experiences , I don't know it's there or not. Overall it was a wonderful experience of God's own country with tripfactory . Thank you very much

They were helping organize the tour and every information was clear to understand . They also help in budget basis or luxury tours . I really love this Thanks Trip factory .

Dharmesh

We booked 6N-7D tour for BALI. Extremely it was fantastic trip.
Everything was perfect and perfectly-arranged except few activities was missing from actual package.
Even the hotel was very clean and comfortable and the staff were very gracious and helpful.
I would highly recommend trip factory to all my friends. I also found the service and response from Mr.Aleem is excellent. Thank You..

This was the best experience I had with trip factory. Mohamed Arafath has been the best person I dealt with at trip factory and I have never been disappointed with his service and he always had time for me. The hotels were excellent . The driver was excellent and very patient as well... We will recommend all our friends to TripFactory in the future...

We had a very good experience with the package, however, we had issues with the Drive initially where he refused to take us to places suggested by the Tripfactory. We are unable to contact the Executive as the area don't have signals. Keeping that a side we enjoyed the boat house in Alleppey, Food served was delicious.

The trip to HK & Macau was my first trip with tripfactory and I must confess that I was very nervous as I had never booked with TF before neither had I heard from any of my family and friends. But everything went fine from the very first day when Somyadeep called me and understood my requirement.
He was constantly in touch with me and kept guiding me at every point. Not only did he clarify all my queries prior to departure but he also help me when I needed help during the trip (from Macau). He was always ready to help.
Everything during the trip went quite well including Hotels , Tour guide, Itinerary etc.
I would like to thank team Trip Factory for the wonderful trip organised. Special thanks to Somyadeep for helping me.

I have already suggested Trip Factory to all my friends and family whoever asked me about the trip.

I will surely contact Trip factory for my next vacation. Thanks and keep doing the good work.

To begin with, Soumyadip has managed to give me a such a nice deal at such short duration which is commendable job.... Booking were fast and easy, Soumyadip took keen interest in my requirements and delivered as per them.My entire trip was like dream everything was taken care by Trip Factory and I didnt need to even think about anything else but just to enjoy my holiday. My travels were smooth and my properties were just so lavish and total value for money. I would once again like to thank Soumyadip and the entire team of Trip Factory... Keep up the Good Work!!!!!

Service given by Travel agent was good. Everything went as per the plan except Elephant beach which was closed from last month due to some renovation which should had been informed earlier to us. Hotel Sea shell & Havelock island beach resort were really good but Sarovar portica is worst ever property we have seen with worst service. Please dont suggest stay at Sarovar portica to anyone.

Everything in our Kerala trip went on well except the hotel location in Munnar is very far to city of Munnar & hotel is gud.In Thekkady hotel is nice and morning breakfast has so many varieties in our buffet everything went on well in houseboat.In every hotel the hotel staff supported us very well And special thanks to our tour expert Geetha to guide us everything in the tour with patience.

This was my first booking with Trip Factory (TF) for Leh. Manasa helped with a perfect package for me and my wife. Every step of TF was stacked perfectly - starting from communicating the itinerary, sending across all booking details, picking up at the airport, and the 5D/6N trip according to the itinerary. Honestly speaking, I was not so sure when I booked the package with them. But I must say the experience cannot be more good. I will surely recommend TF to all my friends and family members. A big thank to Manasa, Rinchen and Asgar, and of course the entire TF team.

thank u trip factory and specially fouzia sultana who arranged my dubai trip in best possible way. she helped in every stage and was available all the time to solve any issue. i am using trip factory for their service and trust only. they are the best.

First of all Thanks to Ms. Mary & team.

This was my first trip thru Trip factory, I am very much impressed @ service quality, it was wonderful.
Guides & drivers provided by trip factory are very polite, descent & helpful.

Overall the the experience was very nice & unforgettable. Will always prefer you for my onward trips also will suggest to my friends & colleague.

Once again, Thank to you (Ms. Mary)

Superb Experience.

My second experience with Trip Factory to Singapore after Kashmir.

Well organized by Trip Factory. Thanks Mala ji.
Very comfortably enjoyed at Singapore.

No Complaints.

Thanks a Lot. Looking forward for Dubai deal very soon.

All three of us thank you and your team for arranging this wonderful trip for us to Leh-Ladakh. It was one of our most amazing experiences and this surely would not have been possible without your support and guidance.

The best part of our trip was our journey with Mr.Tundup (our Driver), please express and extend our appreciation to him as he was really helpful and supportive throughout our journey. Honestly speaking, now when we look back at our trip, it seems unimaginable without Mr.Tundup's constant support towards us in all ways possible.

As far as accommodation's concerned, all 5 hotels/camps were good and up to the mark, our favourite in order of the best to the good (coz none of them were bad) will be: 1.Hotel Namra 2.Nubra Ethnic Camp 3.Hotel Imperial 4.Hotel The Ladakh 5. Camps Whispering (Pangong)

Thank you again for making our trip to Leh-Ladakh a memorable one!

Akshit is well-informed about tours. He is polite and sociable. He did a magnificent job as a trip manager for our Kashmir trip. Me and my wife Megha would like to thank to Akshit for his support and guide.

We planned for a trip for Wayanad and searched for best tour operators in google and got to about trip factory, in quick i mentioned about our plan , and very soon got call from Bhavya ,our tour coordinator . from that moment she was very helpful in organizing out trip. right from providing options fr resorts she was very informative and till we boarded our train to wayanad she was there to help.

We Got best deals from resorts and we choosed "Meenmutty Heights" , Best resort i have ever been to .
Such a beautiful place. our group of 25 members were so happy with the trip and brought back lot of happy memories.

A very special mention to our Driver Shyju and Bhiju. they took care of us from the moment we reached kozhikode and untill we boarded our train back to chennai.

thank you Trip factory and bhavya ..

Excellent service. We had booked itinerary for Leh, Ladakh for 10 days and everything was arranged very well. I was little afraid of booking a trip online after once been cheated by some other travel agency (named Trip Times Now). But Trip Factory proved me wrong. Right from the day 1 till they always follow up with you. They will keep in touch with you before and during the trip. Everything was very smooth. The hotels booked were also pretty decent. Also, they made sure the driver reaches on time to pick and drop us from airport and to the spots.
Keep up the good work. Looking forward for the next trip with Trip Factory. Thank you.