Entire trip experience was fabulous. Everything went as per plan. Phuket is awesome city soo lively.
However I was asked to download telegram app. And was told any doubt Pls msg trip factory team will solve your issue.
This was not done. Team didn't solve my issue. I was disappointed about that. Service offered by team was not good.

Hotel stay and other package experience was good

I travelled to UAE via trip factory. Everything was taken care of and organised by them very well. I would totally recommend trip factory. Special thanks to Rupali Ghanshyam Kini for taking care of the arrangements and also for faster and adequate responses to all the queries posted.

Had a fantastic trip to Malaysia, Singapore. The trip was well organised, hassle free. Thank you Prashanth and Trip factory for everything right from planning an itinerary with varied age group to organising the tours, our stay in the best hotels in both the countries.

There are few things Trip factory should take care of -

1. Welcome drink at Vivatel Malaysia was missing, I see that as an inclusion in my itinerary
2. There was no free breakfast for my daughter. On inquiring, I was told that child above 6 years will have to pay RM 28 for the breakfast.
3. On trip factory app, day-wise itinerary view for Genting highlands clearly states that lunch is included - " Included as part of Full day Genting Highlands Tour including two-way Cable-Car-Private Vehicle", however it wasn't included, I had to spend from my pockets.

The trip was awesome.except for Burj Khalifa ticket received with other name.It took long time to get the rectified ticket. Rest everything was fine ,all transfers and sightseeing was as per schedule.hotel was close to metro stations, an added advantage.

Overall a positive experience, provided nice hotels and vehicles. Quick feedbacks during the trip.

First time I booked my Dubai And Abudhabi tour with Tripfactory. The experience of tour was an awesome. Arrangement of iternary was well. Grayton hotel was also too good. All pick up and drop arrangement on Sharing basis also too good. Tour guide and Drivers are with well manners and good knowledge of city. Buses are neet and clean.
Specially thanks to Fouzia to well arrangement of Iternary, entire tour is enjoyed properly and peacefully.

It was a great trip to Sri Lanka, The tour guide (Chaminda) was excellent and was very helpful and knowledgeable, He was on time every day and was courteous all the time. Definitely recommend Tripfactory....

Tripfactory Keep up the good service.

The trip was well organized.

Very happy with their package cost & itenary, they made changes as per our interest in the place, absolutely no hassles at any point of time, from the time we booked they responded every time we called them, just 2 days before departure they get connected to us by telegram app, any problem they respond immediately, overall nice experience to our Thailand trip, will remotely recommend trip factory

Hello Team!

We are really grateful to the entire team of TripFactory for making our trip to Sikkim a memorable one. I really appreciate the entire trip for their planning and coordination through out the entire trip. Looking forward for the same support in our upcoming trips.

It was very well organised and the team was prompt enough for the support we need. I think everything goes well and the trip remains memorable if the team support promptly during the travel days. I was very happy contented with the way my package was organised

We planned our Dubai trip just 2-3 days before our scheduled flight bookings. Trip Factory spoc( Neha) was patient enough to revise our itinery request for 7 times and tailor it as we needed. ( Thing that could have been better is educating us about the terminologies they use like SIC , Pvt transfers etc , also advise to avoid overpacking the itinery)

We reached airport and were confused with no number to call or seeing no placards with our names, thankfully with free wifi and charge in mobile the help on a telegram was useful for Careem taxi pickup ( Things that could have been great: having someone with our name card at arrival, just reduces anxiety)

The sightseeing plan was well managed, with proper pick-up and drop to hotel. As most of the places at Dubai are huge and involve lots of walking - the leisure time at the location was limited, also as you travel in a group the discipline to adhere to agreed timings is well maintained.

Drivers are well behaved and practise good punctuality , it will be difficult for someone who has no respect for time or is with IST mentality.

Overall I am satisfied with the trip conduct and the support. As for the first time i took a conducted tour, I got my learnings.

Everything is fantastic. It a amazing experience with your TripFractory!

The Trip to Shimala, Manali was absolutely wonderful experience from beginning to end with Trip Factory. The Travel Planner Abhinav is very attentive. He answered our queries very patiently and gave us excact package option considering our time, duration and budget.

According to us most important part of trip is Hotels and Driver. The Trip Factory win our hearts on both the fronts. The Driver was super helpful and talkative. It was fun to explore places with him.

The Hotels selected for our stay were 3-star category and lovely. Excellent service was provided by them and made our stay cozy and comfortable.

Thank you Trip Factory, we enjoyed a lot and it was a great trip with Lifetime memories. We highly recommend Trip Factory to Family and Friends.

Pls note some irritants I faced..This will help you to plan better in future.

a) My hotel booking was done for 3 nights ( and not 4 nights) initially....From day of schedule, it was clear I will be staying for 4 nights...I faced queries every day from Hotel reception on this...Later the 4th night was booked by Travel agent, but still I faced issues like non payment, no credit card authorization etc., This is a bad experience which must be rectified
b) Pick ups from Hotel and drops were good and on time, except 1st day ( Night safari)...The driver ( Ms May) was late by 1 hour for pickup and 50min late on return journey from given time...Moreover, she was not even apologetic about it...We maintain time and expect others to be the same....It cant be one way.
c) I observed other travellers in coach ( booked by other travel agents) had meal / Lunch coupons...Its will be better if you look into it, as it will help families

Except for these irritants, trip was good.. but Point (a) must be looked into....It will be good if I can get a reply on how it was missed to book for a night

Regards / Mahesh
c)

Fantastic arrangement done by trip factory team. 👍🏻

Positives - Trip was organised well. Entire team from trip factory did a good job. Ground support at Dubai made hassle free transport arrangements. Itinerary was chalked out well. We enjoyed the trip. Hotel suggested was exactly as we wanted for a family of four. It was clean, comfortable and served a wide breakfast spread which had Indian items. Thanks to Maria for coordinating the trip from the beginning and answering all questions and concerns over whatsapp and phone. Thanks to Sowmya for suggesting some additional attractions which were worth visiting. I would definitely consider trip factory for my next trip.

Negatives - I was apprehensive initially as there were no updates and I was following up for each and everything. All fell in place once full payment was made. Most of the communication happened in the last two weeks. They should fix a calendar of actions once a trip is booked to avoid following up. I faced some issue at the time of check-in at Dubai hotel as they had not received payment from trip factory. This could have been avoided by making payment in time. Visits to some attractions were back to back without a proper break for lunch. It happened on our last day when visit to Miracle garden was clubbed with desert safari. We didn't get any time to freshen up or have lunch at the hotel. There is nothing available at desert safari. After going there we realized that there was no need to pick us up so early for desert safari. That day's planning was not done well.

Other than these few negatives, whole trip was nicely organised.

Overall satisfactory with experience with Tripfactory. Earlier Andaman tour without any hassle with tripfactory made me choose again for Jaipur package. The expert Mr.Vijay was very helpful in customizing the package according to our needs. He was providing clarity throughout the process and cleared the queries instantly.

Following points ( Experienced by self in this tour which caused slight inconvenience) to be noted by the tripfactory team to make customer's experience more enjoyable.

1) Hotel booking payment to be paid in advance to the hotel. Even though we have settled our package cost much earlier, the Jaipur hotel made us stay in the lobby for 30 mins which created an uncomfortable situation for my family traveling with infants. However, Telegram support was very useful and the support team resolved the issue pretty fast.

2) The Driver allocated to us was very pleasant and a good driver. However, he did not make any suggestions regarding the local place timings and did not show any interest in taking us for local shopping citing local parking congestion. We had to relieve him and use auto service for local shopping which caused us an additional burden.

3) Allocating a driver/guide with English speaking skills for non-Hindi speaking customers should be analyzed by the Tripfactory team. We were unable to convey our requirements fully to the driver since the driver did not know English much and we did not know Hindi much.

I have been using TF services from quite sometime and I am satisfied. But this time, the Goa resort was not good. I think TF should not onboard this resort. Issues were -

No swimming pool for kids
Gyms were under maintenance
No balcony for rooms
Reception area stinks
Television doesn't work properly and we call the repair person he comes with an attitude on his face.
Bathrooms are very small
No mobile network inside the resort. Every time we need to come out and then call.
Car driver did not maintain time to pickup customer - we were waiting for 40 to 60 mins.

Our recent visit to Dubai was planned through TripFactory in such an excellent manner that we didn't face a single problem from start to end. Everything was so well coordinated and accurately planned as per our needs and itinerary. Salman helped us a lot initially and the rest of the team was also in constant touch with us on Telegram to focus particularly on the queries (if we had).
I would say TripFactory is the perfect destination for all sorts of travel plans you have in mind. Its just perfect!!
Book your travel here and just sit back and relax!