Positive: Out of 11 days of Vacation - 8 days went as per schedule, that is amazing! Better responses for day to day queries and concerns through Telegram. Flexible in rescheduling the tours on unforeseen situations. The food provided for lunch within the package had varieties in Phi phi islands trip and Bangkok safari trip. Not much variety but enjoyed the Thai food in Krabi Rain forest trip.

Improvement: 3 days the trip didn't start as per schedule for many reasons. Had to do few follow-ups to get it rescheduled, which could have been proactively handled well by TF team. The time and location changes weren't communicated to the concerned parties. I had to sense the issue (which many won't do) and inform the team for a reactive response. The food is worst in the Krabi four islands trip, there is no enough food/variety (only rice and no gravy to eat) :( !

Recommendation: Whether there is change or not in the itinerary, please follow the process to communicate the daily schedule and location the previous night in Telegram, so to avoid last minute confusion.

I have been traveling withy family and friends for Singapore and Malaysia.it was nicely arranged trip by padma.good online support by telegram team,sending e tickets ontime.only hurdle I find in this trip is,driver's in Singapore are very rude and not helping guest properly.many people aroundvus are having same problem.so we also missed pickup once.but rest everything is all good.but overall the trip is fantastic,budget friendly.

Trip was good and stay also good ,worth for money.Thanks Trip Factory.

Dear Padma/Meenakshi,
Thank you for all the arrangements done by trip factory to make our Singapore trip a pleasant one. I had previous experience of booking my vacation with Makemytrip , Yatra and another Travel portal , so I shall provide you with an objective feedback.
First the positives :
1. All the arrangements committed by Trip factory was honored and provided in a timely manner.
2. Even before we started , Mr. Nathan contacted me over Whatsapp and since then has been been in touch and providing logistics support.
3. I was initially unable to connect to TripFactory telegram but once connected the support was prompt , tickets were sent out before the journey and itinerary was followed . I had clarifications to make and minor changes to my travel timings which was promptly managed.
Overall a very pleasant experience with TripFactory.

Since your company is a new one and not very well known , I am providing some honest feedback for improvement.
1. My booking was done by Ravi Kiran and I had been following up with him , the day before my travel when I ask for some support , he mentioned not being in the company . In addition to that no one picked up the boardline numbers mentioned in your website which made me extremely anxious. Suggestion is when a client representative leaves , you should promptly inform customer of the next contact person and provide contact number which is easily accessible.

2. The communication on what to follow wasn't very clear. I was told tickets will be handed over at the airport by driver. Your actual process is e-tickets are provided over telegram . This I got to know only on 2nd day of the stay.

3. Telegram support of TripFactory is vital and lifeline. But the link provided added me to Trip Factory support and I never received any response looking to be a dead connection . I had to contact Nathan , he in turn provided your India ops person's number and only after he added me to Telegram , support started to become prompt. This was a very anxious moment. Suggestion is to add and test a customers Telegram support before he leaves India.

4. There were a few goof ups from Visa delivery to 4th person not being included in hotel while the itinerary and charges were paid for a family of 4. I had to pay out extra which I am told will be reimbursed by Trip factory.

So , in summary I had a good experience and if some of the operational aspects are taken care you have the potential to be a great vacation planner.

regards
Soumitra

We are very happy and satisfied with trip factory and everything was planned well and telegram app was very helpful.. we had a very good time and Kudos to the team , Dubai support group and our travel consultant manu revath who was always there to clear any doubts..Great job and Thanks once again..

I suggest TP to inform Travellers about details of Local Tour Operators. Their contact number in case of emergency though everything was on time and as per schedule. Telegram was not responsive. Only depending on what's app of executive that is Apeksha Agrawal. Found her responsive and cooperative.

Our trip to Thailand was very well organized. Hotels booked were of good quality, close to beaches and the itinerary was very planned.

Thanks to factory for creating amazing tour plan and smooth execution with appropriate support and notifications of the schedule on time to time basis.

Over all experience was amazing..we had best in class facilities in the budget that we had booked the whole trip and people who treated us there were also very good and polite, except for a cab driver, whom i can add as an exception for this wonderful memorable tour...

We are very happy and the trio is worth every single penny we paid.

The trip was good and I liked all the arrangements. The agents in the support group used to reply promptly.
But I felt there was some coordination missing from the agent who booked my trip in Bangalore and the agents there. Also agent Alice Shruti was very patient until we book the trip..But once the booking was done she was not so supportive and there were some miscommunication from her end.For example she could have told us we require photos since it was visa on arrival. Since we didn't carry photos we ended up paying for those at the airport. Also she had not mentioned about the deposit at Hyatt place, so we ran short of cash .Even though she answered and told us her team would support here we did not recieve any...We had to give up some activities which we planned for ourselves since we ran short of cash..
Otherwise on the whole it was a good trip. Hoping to book again with trip factory if all these are taken into consideration.

Hi Maria,
I would like to say thank you so much for arranging an amazing trip for me & my family. Everything was best organized Cars,Accommodations Sight seeings & Support from your local team.The experience was amazing words cannot express the beauty of Sikkim.Thank you again for making such wonderful travel arrangements for us.we really appreciate all of your efforts in making sure we have a best vacation.

Awesome team work and local coordination was really cooperative to roam around the place.

Vishal was very helpful before/during the trip.
I feel he is a genuine and he gave the best quotation for the trip.

it was overall good experience with trip factory , only thing that needs to improve is communication and updates to customer on time if there is any change in itinerary .
also as trip organizer trip factory should see that families with kids should be provided rooms close to restaurants .
apart from this lil organizing lows, it was satisfactory holiday and nicely arranged by trip factory as per our requirement.

Nice tour with proper planning and coordination onsite also however the hotel room cleanliness was not up to the mark.There were cockroaches on the floor after cleaning also and the food and breakfast option was not vast but was limited to certain things. Great Job by my travel expert. Will definitely approach her for my next trip within India or outside as well.

Wonderful trip and everything was managed timely.i had an awesome experience with trip factory and sowmyashree has done great job.thank you so much

Awesome trip and everything was managed greatly and timely, Hassle free support was provided and all the things are very good managed according to package provided during the time of booking

It was really nice experience with you.

I had an awesome experience with trip factory, the itinerary was perfect. i didn't face any trouble during the trip.
the tripfactory team was constantly in touch with me and was updating us with the details .And at last would like to thank sandhya for being so prompt.

Overall Andaman trip was perfect and it is one of the best tours. All the beaches are unique and so beautiful. Trip factory coordinator Supriya Dharma and Andaman local tour coordinator both has done a perfect job. Thanks so much.

The whole trip was great . The difficulties during journey were overcome by your team . I wants to say a big thanks to Jeevandhara who support & help me at all the time . I would like to book my future trips domestic as well as international with you hoping the same treatment in future .


- Thanking you .

Anil kant
9873131082