Thanks for the overall trip, it was good, well planned customized trip. We enjoyeed it a lot.
I will devide the trip in few parts when giving feedback:
Flights, hotels, Transportation, itenaries, tripfactory servies.

1. Flights - initial flights booked good. we were comfortable.
but post service was really poor, no help from your team in changing the flight timings.
My three flights, all changed their schedules. below are the reasons of this remark.
Indigo flights -
1. International flight from Delhi to Phuket direct flight , delayed 3 hours, our evening first day itinerary was going to spoiled. your team did not do any efforts to reschedule it, they said its not possible.
Eventually I had to call and followup and get it myself without any additional payments.
2, International flight from Bangkok to Delhi, also go preponed from 17:30 to 15:30. our that day itenary got spoiled as well.

3. Domestic Flight from Karabi to Bangkok was delayed two hours, I requested to move it to earlier flight so that we could enjoy Bangkok, but your team did not help in this, When I tried Loin Air Flight on their number, they did not respond or picked the call, no possibility on Loin Air app. I had to choose the same flight myself, which reached Bangkok at 10:30 aprox and we checked in to hotel at 00:30am in the morning. Next day early itinerary pickup happened, but our whole day was very tiring due to the less sleep. that was annoying.

overall flights feedback: international flights booked good. domestic airline must be accessible if we want to change it. The departure flight got delayed and arrival flight got preponed. our itineraries were getting disturbed both ways. Flights post services was really poor. No support provided in any of the flights.
I would not possibly try booking flights via you at least, or will think twice before booking with you considering no post service will be given.


Hotels:
The hotels were overall good. We liked it. There were some missing things, which would have made our trip more better. I will give highlights on them below:
1. Phuket hotel room was good, no doubt hotel was wonderful, breakfast was also amazing. we enjoyed.
missing point which could have added value if would have been given.
Hotel gave us room in another section, which was separate and was not in the high rise building, we could not enjoy the view there. Also there was no lift available nearby we had to walk a lot because another section was far and lift was on the another corner of the flight.
2. Krabi hotel room was good, no doubt hotel was wonderful, breakfast was also amazing. we enjoyed. Indian food was available on buffet and À la carte so it was quiet good feeling.
here, the dressing room or may be a good mirror was missing. we thought of upgrading the hotel room, but due to less time to make decision, we sticked with earlier booked room.
3. Hotel in Bangkok was awesome from every point of view. I would give you 10 out of 10. everything was amazing.


Transportation - We liked the timely pickups and very professional and good behavior drives and the teams. will give 10 out of 10. simply amazing and wonderful coordination. your telegram team was not updated about the changes, they must be having right information before passing on the telegram, i had to correct them few times. That's not the major problem.

4. Itinerary selection. Overall we enjoyed. no major complaints.
But personally we did not like city tours, it was pure waste of time. could not have selected just temples in Bangkok if we were aware much. may somewhere also overlooked. in Phuket also it was not very fascinating half day Itinerary.

5. trip factory services:
I would divide into below
1. booking service - it was good. Navaya tried her best to make a good Itinerary. overall good.
2. post services in flight changing were too poor. i would give 1 hour 10. wrong selection of domestic Loin air flight and we could not change the flight even we wanted to pay extra.
3. during transport coordination services were great. I appreciate the safety, security addressed and timely updates.

Sneha Pradhan was my co ordinator initially there were slight hiccups but overall the way she designed our entry trip in a safe and aligned manner from check in to checkout is really appreciable.

Highly recommend trip factory and Sneha as your co ordinator to keep the trip in ease.

There were immediate resolution for any queries from the team as well.


Thankyou

wow

Had an amazing Thailand trip planned through TripFactory! Everything was super smooth—from hotels to transfers and sightseeing. A big thanks to Kriti from TripFactory for her constant support and perfect planning. She made the whole experience seamless and memorable. Highly recommend TripFactory for a hassle-free holiday!❤️

We have recently completed our Thailand trip with Tripfactory. Right from day 1 of planning Ms.Reena from the TripFactory team was coordinating with us and generously solving all our queries. It was a hassle free experience as their was timely support and communication during all points of the journey.

Hi team,

My review is divided in 2 parts

1) Before Trip Start-- Before the trip started there were lot of hiccups and issues.
a) Hotel booking were done for wrong dates
b) Flight from Krabi to Bangkok was rescheduled by 4 hrs but i was never informed
c) I asked to get the flight cancelled from Krabi to Bangkok due to rescheduling and book another flight with convenient time. But i was staring forward said the flight is non refundable and cannot be cancelled. But when i inquired the Vietjet airline that said as flight is rescheduled it can be cancelled with full refund. It was not my job to get this confirmation from airlines. Even after this i had to struggle a lot to get another flight booked and i lost lot of time and efforts on this
d) One of the hotel had twin bed and breakfast for 2 only booked. Same was informed by me to get it corrected as we were 3 person travelling.

So a lot of improvement area while planning the trip and booking.

2) During the Trip-- The trip started all good and we all were happy the way things went as we hardly faced much issues and we did enjoyed. But few things which can be taken care
a) Car condition should be proper as in one of the car ac was not working
b) Car for airport drop or hotel transfers should be big considering no. of persons and luggage
c) Trip to James bond island, all other tourist had canoe of 30 mins included in there package and we
didn't had. So we had nothing to do during that period and time was lost. This could have been
suggested
d) Transfer to Floating market took 4 hrs, this could have been suggested.

Rest all went good and i didn't had to face problems during the trip. Upper deck in cruise was also good. We had relaxing and fun trip.

"I recently had the pleasure of traveling to Andaman with my family, and I must say, the experience was absolutely fantastic!
Trip Factory team was extremely helpful, responsive, and accommodating to all our needs.

The 5-day itinerary was well-planned, and the accommodations were top-notch. The agency took care of all the logistics, allowing us to focus on enjoying our trip.

Special mention to Akshatha for ensuring that everything went smoothly and according to plan. Your professionalism and dedication to customer satisfaction are truly commendable.

Thank you for an unforgettable experience!"

Special thanks to the team for their attention to detail and making sure every moment was memorable. I would highly recommend Nisarga to anyone planning a Thailand trip — it truly deserves a full 5-star rating! 🌴✈️🇹🇭

Very good experience. Guide was very knowledgeable. Everyone enjoyed.
For 4people vehicle (BYD) was little congested.

Good and nice managed trip for dubai which has arranged by Trip factory. Has included all the things which we have requested to fullfill our dream destination

The team is super friendly, for my trip travel expert Shahanaz helped me to tailor the trip very well and suggested itenary that suited me perfectly and helped to clear out any small doubt or queries that i had, they provide a far better quotation that other travel agency I had a safe and comfortable trip to Singapore and enjoy it a lot. They assisted me very well and helped to get Tourist Visa without any hassle. Will highly recommend it to everyone.

Once again thanks to Shahanaz and Nithin for helping me enjoy my trip despite my last minute modifications due to my medical condition.

Everything about it from hotel selections to cab an and driver experience was flawless…. Had a memorable enjoyable trip indeed!

I thoroughly enjoyed the tour of Italy, Swiss & France. All the arrangements were good. Hotels were good and complimentary breakfast and dinner in various Indian Restaurants also good but I felt that Lunch too you would have arranged since we found difficulties in finding a good restaurants for lunch. I was told that many travelling agencies arrange BF, Lunch & dinner on all the days of touring. The ORN bus provided was also in good condition and the driver Mr. Ismail was very friendly and co-operative. Mr. Subodh Takur the tour guide cum manager was excellent person and given his best to the group members. He was not only a guide but also a great entertainer. He is a multi-faceted individual. He has taken all the care to the satisfaction of the the group members. I wish to have one more tour of Europe in near future.

Our trip to Bangkok and Pattaya was outstanding, and the credit goes to Ms. Kriti Rai of TripFactory. Initially, we were apprehensive about booking with TripFactory, as for the past five years we have relied on MakeMyTrip for domestic travel. This was our first international trip booked through TripFactory, and it far exceeded our expectations.
We never imagined that a travel company could arrange such a well-defined, disciplined, and comfortable experience, with excellent guidance throughout. Being senior citizens, we initially had many doubts and fears about trying a new travel provider. Fortunately, TripFactory turned out to be a great choice, giving us confidence and peace of mind.
We especially recommend TripFactory to all travellers planning either domestic or international trips. The continuous flow of accurate information and timely guidelines without any delays made our journey smooth and worry-free.

We recently completed our family tour to Kashmir arranged by TF, and I must say they did a wonderful job in organizing the entire itinerary. Everything was well planned and executed smoothly, making our trip truly memorable.

A special mention and heartfelt appreciation to Akshata, who went above and beyond to ensure everything was perfect. She was extremely helpful in booking the Gondola tickets and stayed in constant touch with us throughout the trip to make sure everything was going well. Her professionalism, prompt responses, and caring attitude made a huge difference in our travel experience.

Big praise and applause to Akshata and the TF team for their excellent service! Highly recommended for anyone planning a trip ...

I recently completed an eight-night Rajasthan trip organized through TripFactory, with the local agency Om Systems managing on-the-ground arrangements. Mr. Veeresh Matapati from Om Systems took meticulous care of every aspect of our travel.
From coordinating flights and hotel reservations to handling sightseeing bookings and entrance tickets, the entire process was managed efficiently and professionally. The seamless organization allowed us to fully enjoy the cultural richness and scenic beauty of Rajasthan without any logistical concerns.
I highly commend TripFactory and Om Systems for their reliable service and attention to detail. Their commitment to customer satisfaction was evident throughout our trip, making it a memorable and hassle-free experience. I would confidently recommend their services to anyone planning a visit to Rajasthan.

Very well organised trip, the travel agent (Reena) was very good in communication and customising the package , Hotels provided was of great quality, overall a great experience with trip factory

Rating: 3.5/5

Our recent trip to Vietnam was a mixed bag. While the overall arrangements were done perfectly and we didn't encounter any major issues, there were some significant drawbacks that affected our experience.

*Hotel Accommodations:*

- *Da Nang:* The hotel options provided were located far from the city, making it difficult to access the main attractions. This was a major inconvenience.
- *Ho Chi Minh City:* The hotel was not worth staying in. The rooms were compact and conjuncted , and the single bathroom was not up to par.

*Guided Tours:*

- *Da Nang Guide:* Unfortunately, our guide did not provide adequate explanations about the locations we visited. This detracted from our overall experience.

*Overall Experience:*

While the trip had its highlights, the issues with hotel accommodations and the guide's performance brought down our overall experience. With some improvements in these areas, this trip could have been truly memorable.

*Recommendation:*

We would recommend reviewing the hotel options and guide services to ensure a more enjoyable experience for future travelers.

Would you like me to modify anything or add more details?

Entire tour program went very well. Right from boarding point till return air travel was very comfortable(thanks to Air India). Enjoyed the stay in star hotels and food provided mostly in Indian Restaurants was relishable. Tour guides/drivers were very punctual, friendly and helpful. Vehicles provided for local sightseeing were mostly of luxury one, made very comfortable journey. Tour cordinator's immediate attention and resolving any issues is very much appreciated. This is the second time I am traveling in tour package conducted by Trip Factory and would prefer them for the future holiday trip if any.

It's was fantastic and very well planned and organised trip by trip factory. Mr. Nalendu was really very helpful in guiding us during the booking time, follow up and also during the tour.
There was not even a single moment where we had to wait. All the hotels were really very great for the amount we pay. Food in those hotels were delicious and enjoyable.
Sightseeing planning very well planned and organised.
My Thanks to Mr. Nalendu and Trip Factory for making my tour a memorable 😉 one.